Customer Service Representative
Over ten years providing customer assistance, a large portion face to face. I started in the restaurant industry at the age of seventeen. I obtained a fair amount of skills such as creating interactions, adapting to different personalities and being able to defuse complicated situations when presented. I have around three years of call center experience and over ten years in customer service all together.
Customer Service Representative - Qualified Solutions
(2022-12 - 2023-03)
Offering coverage for either health, life, auto or home. My goal was to hook them to transfer the potential customer to a sales agent.
Outside Billing and Collections Agent - CCSI (TRUBRIDGE)
(2022-05 - 2022-11)
Outside Billing and soft collection for hospitals. My purpose was to assist patients with their hospital billed accounts and keep them from aging or going into collections. Many things need to be reviewed if there was a balance on an account, if the patient is insured the claim sent to the insurance needs to be checked to be sure no error is found within, if this doesn't apply the next thing I could provide was a payment arrangement depending on the patient's situation or even provide a financial assistance form.
Customer Service Agent - Qualfon (Amazon)
(2022-05 - 2022-11)
Resolved issues with packages on their way or products that later on time failed to perform properly. As an agent the best resolution needed to be provided and fulfilled follow ups were needed at times but that was to achieve the best satisfaction for the customer.
Case Manager - Atento (PABA)
(2021-06 - 2022-02)
As a case manager for the Protection Agreement Benefits Assistance department a resolution was a must since coverage was given for house appliances that were needed on a daily basis. Service Orders needed to be scheduled with a technician or in case needed a replacement procedure that best suited was given.
Collections Agent - AT&T (Collections)
(2020-11 - 2021-06)
During a difficult stage of the pandemic working in collections presented some difficulty. Our job was to help and assure accounts were up to date as far as past due payments, a lot of disconnections took place in May, people needed their service restored since some were only able to start working again or were waiting on calls for job opportunities. Service restoration was possible depending on the history or status of the account overall, a bunch of digging was needed but it paid off being able to assist to the maximum.
Phone Executive - Sykes (Renovate America)
(2020-01 - 2020-09)
Phone executive for a company that will grant loans for energy efficient home improvements I would schedule a contractor to go out to the property and provide information associated with the function and purpose of the products. I will have to follow through all of this providing upgraded options on these products and input all of this information in the service order according to our customers' needs.
Shift Leader, Bartender, Server - Amelia's Cocina
Started waiting tables and shortly after becoming a bartender. I was given the opportunity to be a shift leader, as shift leader I managed everything regarding the front house, meaning everything outside of the kitchen. I had to make sure everything was properly done, this meant I would help sit people, arrange parties, clean tables and much more but also interact with everyone to assure a great experience was obtained.
Server - Gloria's Latin Cuisine
Waiting tables in a pretty high end restaurant, my job was to make sure customers had a magnificent experience but my duty as well was to be a salesperson. There was a weekly contest. In the contest there were different plates, drinks and desserts.
Each item had different points depending on the difficulty of that item being able to be sold. According to the spot you landed in, that would be your turn given to pick a section, there's sections that draw more people than other sections which meant you had more constant tables and that equal to getting more money. Also gift cards were given if you got first place on a certain item that was in the contest.
