Ernesto Carrillo Martinez

With over 18 years of experience in the IT industry, I have specialized in IT Support, Infrastructure Services, and ensuring smooth business operations. Throughout my career, I have led numerous IT, Service Desk and Contact Center projects striving to maintain flawless operations and achieve critical targets for prominent clients in sectors like consumer goods, banking, and retail. Currently, I serve as the Delivery Head for IT IS and BPS projects at Tata Consultancy Services (TCS) in Monterrey, managing a team of skilled professionals focused on U.S. based projects.