Franco Franco

Infrastructure Coordinator with experience building and managing scalable virtual environments and high-availability clusters. Skilled in VMware, Windows Server, and enterprise Backup & Recovery solutions. Experienced in leading technical teams and implementing process improvements to ensure business continuity.

Server Coordinator at Jyoho Systems (2023-09 – Present)

• Managed enterprise server environments using VMware vSphere and Hyper-V, overseeing mission-critical infrastructure for diverse clients.
• Designed and implemented comprehensive backup and disaster recovery policies using Veeam and Veritas, ensuring data integrity across all platforms.
• Analyzed client architectures to implement continuous improvements, resulting in increased system efficiency and stability.
• Coordinated cross-departmental project timelines and facilitated team communication to ensure on-time delivery of infrastructure upgrades.
• Led technical onboarding and training for new employees regarding company policies and infrastructure standards.

IT Support Supervisor at GPVivienda (2023-04 – 2023-08)

• Coordinated full-cycle IT support for Plaza León, managing equipment procurement and leading a specialized support team.
• Administered user identities and security permissions via Active Directory and managed Windows Server operations.
• Managed Google Workspace administration, including secure account creation and email infrastructure management.
• Supervised IT governance processes to ensure strict compliance with industry standards and internal policies.

B.S. in Business and Systems Engineering – Universidad Iberoamericana, León, Mexico (2017 – 2021)