Ilda Olmo

I am deeply passionate about customer service and firmly believe that exceptional customer experiences are paramount to the success of any organization. With my strong background in customer service, combined with my leadership skills, I am confident in my ability to drive positive change and improve the customer service operations at a Company/Organization.

• Customer Service and Attention: Follow up on theirrequirements, as well as the correct administration of theirpurchase orders.
• Provide solution to customer complaints and inquiries.
• Maintain assertive interdepartmental communication to satisfycustomer needs, based on company guidelines and policies.
• Coordinate and manage the assignment of accounts to the workteam under my charge, in order to have balance for customerservice.
• Measure and maintain the monthly service level above 97.6%.
• Support monthly sales invoicing, and aim to meet 100% of thegoal established in the forecast.
• To achieve with 98% in the follow-up and attention to monthlycomplaints.
• Control and reduce inventories to 50%.
• Support in the implementation of the SAP system and creation of work instruction manual for customer service.

Bachelor's Degree in Food Engineering (Graduate)

Simón Bolívar University, CDMX 1991-1996 complete

Professional license

Tecnológico de Monterrey (ITESM Querétaro)

Certificate, Management Skills Development

Franklin Covey of Mexico

Effective Project Management

CCADE-Advanced Excel

Berlitz de México: English Language

Marketing and Advertising Seminars