Customer Service Representative
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Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients.
B2B Customer Service Representative at Hasko Trading Inc, Los Angeles
NOVEMBER 2021 —PRESENT
● Provide excellent customer service, providing the best solutions in a timely manner, complying with our quality standards.
● Compliance with SLAs to response times and resolutions.
● Document and alert the team of sudden problems (based on user reports) in the internal messaging software.
● Achieve pre-established service and efficiency goals.
● Maximize our benefits and services to keep our customers loyal to the brand.
● Check the status of back-orders and prepare a report.
● Reply emails on intercom regarding Amazon, Shopify, WooComerce and Etsy orders pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, production delays, freight forwarders, and returns to achieve first call resolution goals.
● Email Printify Merchant Support about merchants uploading copyrighted content.
