Andres Zarrabal Valencia

• Customer Service Representative.
• Three years training CSRs.
• Ten years as an auto cad draftsman.
• Two years of experience as an architectural designer.
• Excellent knowledge using Microsoft Office.
• Two years of international work experience CANADA.

TELVISTAS.A. de C.V. Mexico. Home Office.

Customer Service Representative. June 2021 – July 2022

AVIS, BUDGET, PAYLESS Rent a Car (USA AND CANADA)

Billing

Reservations

Protection & Coverages

Roadside Assistance

Lost & Found

Loss Damage Waiver

Manufacturera Century Mexico Mexico. México.

Industrial sales specialist January 2017 – Nov 2018

Creating and Tracking service quotes:

Diagnosis

Repair

Preventive Maintenance to compressor equipment and air blowers,

Generating service scheduling from purchase orders

AGILENT TECHNOLOGIES Mexico. Mexico.

Customer Service Representative. June 2013 – July 2016.

Bilingual Customer Service Representative. 

TELVISTAS.A. de C.V. Mexico. México.

Customer Service Representative. Nov 2008 – Oct 2011

• Money transfers, taking calls, sending money by 

(Visa, Master card and Discover)

WESTERN UNION USA Y CANADA.

Omega Direct Responses

Toronto ON, Canada.

Customer Service Representative. June 2005 - January 2007

• Cash back rewards on purchases
• Travel rewards
• GOLDEN, SILVER, PLATINUM

Teletech Mexico Mexico. Mexico.

Operations Supervisor / Customer Service Agent. April 2000- January 2004

• Preparation of sales reports in order to improve the operational staff quality and productivity.
• Train new CSRs on products and services offered by our represented clients.
• Interview, selection and hiring new staff.

Universidad Autónoma Metropolitana

Arquitectura