Joel Pizaña Reyes

Over 3 years fixing stuff in all manners fixable. Proficient with all standard IT tools, data analysis, some programming and plenty of soft skills and willingness to learn. Where there's a will, there's a way.

Essity

2022-2023

IT SUPPORT ANALYST

Extensive L1, L2 and onward IT remote and in-person support to all areas of the company, both in office and plant settings in

Mexico, NA and Europe

Complete reworking from the ground up and administration of the

SA branch’s ERP system. Once this was completed I became the primary support provider

Extensive support and revision of the local budget control system,

reviewing allocations by brand and area, focusing on process streamlining and standarization.

Pivot - Computacenter

2021-2022

PROJECT COORDINATOR

USPS Tech Upgrade Push

Technical surveying of post offices all over the US, vetting and hiring the required skilled technicians for each assignment,

coordinating and remotely supporting installs and follow-ups

Project #2, Several US and Canada based Companies:

Creating and tailoring tickets for each client, vetting and hiring skilled technicians, sourcing of local IT vendors, resouce allocation and management via Salesforce

UNAM (Universidad Nacional Autónoma de México)

Ingeniería Eléctrica