IT Analyst
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Over 3 years fixing stuff in all manners fixable. Proficient with all standard IT tools, data analysis, some programming and plenty of soft skills and willingness to learn. Where there's a will, there's a way.
2022-2023
Extensive L1, L2 and onward IT remote and in-person support to all areas of the company, both in office and plant settings in
Mexico, NA and Europe
Complete reworking from the ground up and administration of the
SA branch’s ERP system. Once this was completed I became the primary support provider
Extensive support and revision of the local budget control system,
reviewing allocations by brand and area, focusing on process streamlining and standarization.
Pivot - Computacenter
2021-2022
Technical surveying of post offices all over the US, vetting and hiring the required skilled technicians for each assignment,
coordinating and remotely supporting installs and follow-ups
Project #2, Several US and Canada based Companies:
Creating and tailoring tickets for each client, vetting and hiring skilled technicians, sourcing of local IT vendors, resouce allocation and management via Salesforce
UNAM (Universidad Nacional Autónoma de México)
