Jonalyn Peñero

A goal-oriented Human Resources graduate with international work experience, excellent communication skills, and proven customer service expertise. Experienced in balancing work and studies, showcasing strong time management, perseverance, and commitment. Able to work efficiently under pressure, eager to learn, and quick to adapt to new environments. A responsible and motivated professional with a positive attitude and a strong drive to build a stable future for family.

Admission Staff at Fatima University Medical Center (2025-11 – 2026-05)

• Guide patients on available services, facilitate hospital admissions, verify patient eligibility and HMO card validity, ensuring the doctor is affiliated with the plan before issuing LOAs, Encode weekly/monthly consultation reports, manage patient records, and prepare documents for credit and collection.

Cashier/Waitress at Kings Tavern, Bali lane Singapore (2024-08 – 2025-02)

• Blends customer service, order management, and financial transactions, involving greeting guests, taking food/drink orders (often via POS), processing payments accurately (cash/card), upselling/recommending items, handling complaints, maintaining cleanliness of dining.

HR Assistant at Ford, Quezon Avenue (2022-09 – 2023-11)

• Handling administrative tasks, maintaining employee records, and assisting with recruitment and payroll processes, assisting with recruitment (scheduling interviews, posting jobs), maintain Human Resource files and records to ensure consistent data accuracy.

Secretary (Working student) at Fatima University Medical Center (2019-06 – 2022-09)

• Handles administrative tasks in healthcare settings, acting as a first point of contact, managing appointments, patient records, billing, and doctor's schedules, requiring medical terminology knowledge working in clinics and hospital to ensure smooth operations.

Bachelor of Science in Business Administration in Human Resources Management – St. Louis College Valenzuela (2018 – 2022)