Jorge Alexis Gonzalez

Profit prices

Quote profits from businesses to negotiate sale rates in POS (Point of sale)

• Data Entry

Entry and modification of data from the clients

• Staff supervise

Supervised customer service staff (12 people), staff schedules, training the cm staff and other areas, making performance and service quality reports, creating a teamwork environment, and showing good leadership to increase staff performance.

• Customer Service

Address needs and problems related to the business's POS, provide the best customer service, earning a promotion to customer service team leader in 6 months.

• Problem Resolution

Detection and resolution of errors focused on incidents with customers or processes established in the company.

• Process improvement

Improvement of processes established in the company and making guides for the staff,

increased customer satisfaction ratings by 30% through process improvements and staff training