Operations analyst
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Quote profits from businesses to negotiate sale rates in POS (Point of sale)
Entry and modification of data from the clients
Supervised customer service staff (12 people), staff schedules, training the cm staff and other areas, making performance and service quality reports, creating a teamwork environment, and showing good leadership to increase staff performance.
Address needs and problems related to the business's POS, provide the best customer service, earning a promotion to customer service team leader in 6 months.
Detection and resolution of errors focused on incidents with customers or processes established in the company.
Improvement of processes established in the company and making guides for the staff,
increased customer satisfaction ratings by 30% through process improvements and staff training
