Juan Carlos Hernandez

Over 13 years of experience as an IT Support, leading different projects focused on Technology Upgrades, results and continuous improvement at different IT Roles:

• On Site Field Support.
• Asset Management role.
• Computer Equipment Troubleshooting.
• IT Projects (Cost Savings, Upgrades)
• Remote support.
• Service Desk.

WIPROTECHNOLOGIES 5/2024(ActualJob)

Latin America IT Technical Lead at ASSA Abloy Project (Mexicali Site)

Site Cutover Project from Spectrum Brand to ASSA Abloy:

 Supporting 12 LATAM Countries during the cutover project (On Site and Remote Users).

 LATAM Vendors and Providers management.

 Lead on-site assessment and discovery.

 Lead on-site PC Build, Deployment, and delivery.

 Provide technical consultation and support to customers in the use of PC hardware and software.

 Provide support for LAN/WAN and Azure based PC’s on both the operating system, network, and applications.

 Assist with assimilation and end user training for all new end user technologies at ASSA Abloy.

 On Site and Remote support.

SONACANORTHAMERICA 10/2018-5/2024

IT Client Solutions Analyst (Mexicali on Site IT Leader)

 Onsite Support: Mexicali

 Remote Sites Support – USA Sonaca Sites + Montreal Canada Onsite/remote support.

 Cherwell Software -Ticketing System

 Computer Equipment Troubleshooting.

 Software and Hardware support.

 IT End Users Trainings.

 CISCO Meraki Portal Basic Support.

 Network Cabling.

 SCCM.

 Vendor/providers Contracts

 Assets Inventory.

 IT Projects:

Windows Upgrades.

PC Refresh.

Security Control Access for Computer Equipment. (Assets Control).

Critical point of failure – Critical Computer Backups. (Paragon).

Printers Upgrades (Reduce time/cost) 30% Monthly Savings $ (Cost Savings)

Corporate Mobility Cell Phones replacements/Upgrades (Cost Savings).

Server Room Upgrade.

Security Badge Access Control Configuration Upgrades (Cost Savings).

Monthly IT Communications Implementations.

Assets Inventory Control Implementation (Cost Savings).

IT Equipment relocations (Layouts Upgrades on site)

Manufacturing CNC/DNC Machine Transfers from other sites (Configurations Support).

HCL TECHNOLOGIES 6/2015-10/2018

Latin America Field Services IT Leader / IT Asset Management at Rockwell Automation (Tecate Site)

End Users IT Support (1200 end users) – RA Tecate Site.

• PC Troubleshooting.
• Service Now - Ticketing System.
• HP Ticketing System.
• IT Asset Management.
• Latin America Rockwell Sites Remote Support:

Chile, Brazil, Lima, República Dominicana, Argentina y Monterrey on HIGH Incidents.

• Software and Hardware support.
• Printers Vendors Contract coordinator.
• SAP.
• CISCO IPT Migrations.

GETRONICS MEXICO 10/2010-06/2015

Field Services IT Leader at Rockwell Automation (Tecate Site)

• Office 365 Upgrades Coordinator – Rockwell Automation.
• SAP System Rockwell – Peripheral configurations. Support.
• IT Interns Students Coordinator – Rockwell Automation Tecate
• Single Point of Failure “Critical Machines” program Rockwell Automation – Project Leader.
• LA Computer Replacement Project “Rockwell Automation “–IT PC Refresh Leader.
• Monitoring/Alarms Configurations – RICOH Printers.
• LATAM IT Desktop Support Leader 2012 – Rockwell Automation
• Leading Coordinator “IT – PC Project Refresh “Rockwell Automation Monterrey, MEX.:

Windows 7 PC Migrations Project – Leader Rockwell Automation Tecate 2013 – 2014

Universidad Autónoma de Baja California Licenciado en Informática 2004 - 2009

Degree in Information Technology, acquiring knowledge in Information Systems, Process Reengineering, Computer Audit’s, Negotiation Skills, Administration.