Juan Ricardo Armas

Versatile professional with a background in Economics, Business Analysis, Scrum, and Data Analytics. Skilled at translating complex business needs into structured documentation, measurable KPIs, and actionable insights. Strong knowledge of Agile frameworks, Scrum, BPMN, Azure, Jira, and Microsoft Office tools, with solid analytical and communication skills.

Adaptable across industries and business environments; open to roles where strategy, product vision, and data converge to drive meaningful impact.

Business & Data Analyst – Service Transformation at Global Hitss (2025-03 – Present)

Lead business analysis efforts by translating requirements into functional documentation and KPI frameworks. Collaborate with developers and testers to align backlog priorities with business objectives.

• Lead business analysis efforts by translating requirements into functional documentation and KPI frameworks.
• Collaborate with developers and testers to align backlog priorities with business objectives.
• Ensure deliverables meet the defined 'Definition of Done' through active communication with stakeholders, product teams, and development teams to achieve strategic goals.
• Digital product analysis to monitor performance and support decision-making.
• Redacted both functional and sustainable process documentation, allinged with both technical and business teams.
• Applied statistical thinking and econometric methods for impact evaluation and scenario modeling.
• Supported Scrum teams by introducing measurable objectives (OKRs) and KPIs to improve processes.
• Promoted Agile frameworks across Development, QA, and stakeholder teams.
• Participated in roadmap definition and product strategy, ensuring alignment between business objectives and delivery capacity.
• Prioritized backlog items and defined user stories with clear acceptance criteria.

Agile Coach & Product Lead – Mobile Application at Profuturo AFORE (2024-01 – 2025-03)

Supported Scrum teams by introducing measurable objectives (OKRs) and KPIs to improve processes. Promoted Agile frameworks across Development, QA, and stakeholder teams.

• Supported Scrum teams by introducing measurable objectives (OKRs) and KPIs to improve processes.
• Promoted Agile frameworks across Development, QA, and stakeholder teams.
• Participated in roadmap definition and product strategy, ensuring alignment between business objectives and delivery capacity.
• Prioritized backlog items and defined user stories with clear acceptance criteria.

Business Analyst – Digital Transformation at Profuturo AFORE (2022-08 – 2024-01)

Digital product analysis to monitor performance and support decision-making. Redacted both functional and sustainable process documentation, allinged with both technical and business teams.

• Digital product analysis to monitor performance and support decision-making.
• Redacted both functional and sustainable process documentation, allinged with both technical and business teams.
• Applied statistical thinking and econometric methods for impact evaluation and scenario modeling.
• Supported Scrum teams by introducing measurable objectives (OKRs) and KPIs to improve processes.
• Promoted Agile frameworks across Development, QA, and stakeholder teams.

Bachelor's Degree in Economics – Instituto Politécnico Nacional (IPN) (2020)