Khutso Sebatjane

I am a versatile and dependable professional with hands-on experience in customer service, data capturing, and administrative support. I am experienced in working with Microsoft Office and take pride in keeping records accurate, even in busy environments. I'm seeking an Office Administrator or Administrative assistant position where I can bring my problem-solving skills and commitment to keeping things running smoothly.

CALL CENTER AGENT at ALTERAM SOLUTIONS (2025-12 – 2026-05)

• Handling customer and personal information in full compliance with POPI Act requirements.
• Ensure that client's documents are completed correctly.
• CRM / Customer systems.
• Escalating documents to back-office department for screening and capturing.
• Guide the clients on applying online, and advise required documents.
• Accurately capture customer concerns and provide feedback.
• Make tickets and escalate accordingly.
• Maintained confidential records.

SALES/CUSTOMER SERVICE REPRESENTATIVE at WHSE TRAINING COLLEGE (2023-01 – 2024-12)

• Handled inbound and outbound calls inquiries
• Negotiation, upselling and upgrading customers services
• Coordinated with the team to provide customer support which improved customer satisfaction by 20% in 2024
• Responded promptly and professionally to customer inquiries resulting in a positive customer experience.
• Resolved most customer issues without escalation and effective follow-ups.

BUSINESS MANAGEMENT TRAINING at GROWING TREE DAY CARE (2021-04 – 2022-09)

• Welcomed visitors and clients, resolving issues as a first point of contact.
• Travel arrangements and administration duties.
• Office administrator duties including quotations, invoices and monitoring accounts receivable
• Keeping data registers of office equipment up-to date
• Accurately capturing data in spreadsheets

Certificate in Business Management N6 – TSHWANE CITY COLLEGE (2017-01 – 2018-12)

Matric – Grade 12 in National Senior Certificate NSC – HOERSKOOL UITSIG (2012-01 – 2016-12)