Lucia Espino

Senior HR Business Partner with 18+ years of experience acting as a trusted strategic advisor to senior leaders, supporting business performance through talent, culture, and organizational effectiveness. I partner closely with leadership teams to translate business strategy into people priorities, leading initiatives in organizational design, workforce planning, talent and succession management, performance, engagement, and change management. My experience spans multinational and matrixed environments across LATAM, where I have supported leaders through transformation, growth, and complex people decisions, balancing global HR frameworks with local business needs.

I am recognized for a strong business mindset, influence without authority, and data-driven decision-making, leveraging HR analytics and insights to enable sustainable results and strengthen leadership capability.

Servicios Corporativos Celanese – Senior HRBP Manager

Jun 2025 | dec 2025 Strategic People Partner advising senior leaders on compensation governance, policy alignment, workforce risk, and employee experience within a global organization.

• Acted as a hands-on HR partner and employee relations expert, advising leaders on investigations, performance actions, and terminations in compliance with Mexican Federal Labor Law.
• Ensured alignment between global HR policies and local legal requirements, mitigating labor and reputational risk.
• Partnered closely with site leadership to assess employee climate, engagement risks, and leadership behaviors impacting associate experience.
• Led sensitive and time-critical employee relations cases, balancing business continuity with fair and consistent people practices.

Key Contributions

• Created a Manager Guide for local and foreign leaders managing teams in Mexico.
• Improved probation period evaluation and holiday approval processes through automation.
• Led labor-board–required commission training and compliance follow-ups.
• Designed and delivered leadership training on interviews, time management, and compliance.

ADM Group – Senior HR Manager LATAM / HR Business Partner

SEP 2023 | OCT 2025 Led People and Total Rewards strategy across LATAM, designing compensation and benefits structures, optimizing rewards programs, and advising leaders on pay equity and workforce cost decisions.

• Served as the primary HR partner for LATAM operations, supporting both corporate and operational teams in high-growth environments.
• Partnered closely with the Regional HR HQ team in New York, acting as a bridge between global people strategy and local execution across Mexico and LATAM.
• Built the HR function from the ground up for Mexico, Brazil, Colombia, Peru, and Costa Rica, including policies, processes, and governance.
• Led employee relations matters end-to-end, ensuring full compliance with Mexican labor law and local regulations across LATAM.
• Supported hiring, onboarding, performance management, and leadership decision-making in fast-paced, evolving organizations.
• Acted as a trusted advisor to senior leaders, providing practical, business-oriented guidance on people decisions.

Key Contributions

• Created HR departments, policies, and processes across 5 LATAM countries.
• Led HRIS and payroll transformations (TriNet → HiBob, ADP → Runa).
• Implemented NOM 030, 035, and 037 across operations.
• Supported immigration sponsorships (Europe/Asia to US) and US benefits open enrollment.
• Integrated a newly acquired business unit into existing HR structures.
• Optimized office footprint and vendor contracts, achieving cost savings without reducing benefits.

MXCCS LLC – HR Manager (retail call center)

MAY 2021 | SEP 2023 Owned end-to-end People Operations and Total Rewards execution for a high-growth operational workforce.

• Owned end-to-end HR and employee relations for a rapidly growing call center operation supporting frontline employees.
• Partnered daily with site leadership to address performance management, attrition, and employee engagement challenges.
• Led high-volume hiring, onboarding, and retention initiatives in a fast-paced operational environment.
• Designed and delivered ongoing leadership training focused on respectful workplace practices and people management.

Key Contributions

• Implemented onboarding programs and HR analytics dashboards.
• Developed code of conduct aligned with local labor law and disciplinary frameworks.
• Reduced payroll and HR vendor risk through audits and supplier transitions.
• Implemented NOM 030, 035, and 037 and updated telework agreements.

DCH Know wHo (Microsoft)

ABR 2019 | JUN 2021 – HRBP External resources

• Managed employee relations and compliance programs for large external workforce populations.
• Led NOM-035 implementation, risk assessments, and corrective action plans.
• Conducted Employee Relations investigations and vulnerability assessments, ensuring confidentiality and consistency.
• Served as key liaison between HR, operations, and leadership on ER matters.

ABR 2016 | ABR 2019 – Program Manager – Business Excellence & Operations

• Designed and managed performance KPIs, incentive models, quotas, and compensation plans for sales organizations.
• Built forecasting models to track sales performance, quota achievement, and incentive payouts.
• Validated annual financial results to calculate multipliers, accelerators, and bonus payouts, ensuring accuracy and governance.
• Provided executive dashboards for monthly and quarterly business reviews.

NOV 2014 | ABR 2016 – HR Coordinator

• Led end-to-end HR operations for 260 employees, including recruitment, payroll, performance, and incentives.
• Strengthened HR processes, onboarding, and compliance for global alignment.

allergan – HR generalist

AUG 2011 | JUN 2014

• Managed end-to-end HR operations including payroll, recruitment, employee administration, rotation control, and HR databases, ensuring compliance and operational continuity.
• Supported organizational development initiatives such as performance evaluations, career planning, training, and onboarding programs.
• Administered compensation and benefits plans, prepared analytical reports for budgeting and audits, and managed HR purchase orders in SAP.
• Oversaw leasing and maintenance of a 150-vehicle fleet, coordinating suppliers and supporting commercial teams while ensuring cost control and service quality.

University of the People 

Master of Business Administration (MBA), 2024

UNITEC 

Postgraduate Degree in Logistics, 2003

UNITEC  bachelor’s in marketing, 2000