Maria Rosa Beltran

Passionate for customer/student service and interaction. Focused in the pursue of continuous professional growth and self development.

Customer Service – Medical Video Interpreter Translator at AMN Healthcare Services, AMN Language Solutions (2023-11 – 2024-04)

Videocall Simultaneous Translation for organizations and private Hospitals or Healthcare Institutions in the U.S, Canada and Europe. Providing an effective and accurate comunication in situations of high impact.

• Achievement #1: Consistently among the 10 most productive interpreters from a total of 400.
• Achievement #2: 90% Positive Customer satisfaction evaluation during the working period.

Customer Service – Telephone Interpreter Translator at LanguageLine Solutions Inc. (2023-03 – 2023-09)

Telephone Simultaneous Translation for healthcare organizations and private clients in the United States, Canada and Europe. Covered medical, legal, finantial, insurance and government procedures.

• Achievement #1: Among the best Monthly Customer Satisfaction Evaluations for 3 consecutive months.
• Achievement #2: Recognition for adherence to the principles of the company.

Teacher, Founder and Owner at PianPianito Music (2015 – 2022)

Private Music and Piano Studio teacher in English for Preschool and Elementary students, focused in learning English through Music, with a creative approach and the use of technology tools.

• Achievement #1: More than 300 students.
• Achievement #2: Pre enrollment to the National Conservatory of Music.

Preschool and Elementary Music Teacher at Bloomen School, S.C. (2005 – 2017)

Preschool and Elementary Music Teacher at Eton School, S.C. (2001 – 2015)

Airline Airport Traffic Agent at TAN Airlines (1981 – 1983)

Making sure passengers and their luggage safely board the right aircraft at the right time. Help passengers with self-serve or assisted check in procedures. Verify travel documents and provide boarding passes. Weigh baggage and collect any excess weight charges.

Airline Airport traffic Agent at IBERIA LÍNEAS AÉREAS ESPAÑA (1979 – 1981)

Providing exceptional service and ensuring a great travel experience for passengers at airports.Customer-focused and ready to work as a team to support the airline's operation.Assign passengers to appropriate seating. Assist passengers in the ticket reservations including reservations changes seating.

Ticket Reservations/Scheduler Agent – Receptionist – Customer Travel Information Service at IBERIA LINEAS AÉREAS DE ESPAÑA (1980 – 1980)

Taking calls, responding to enquiries from customers to make travel bookings. Making reservations for airline flights to different destinations.Use of sales trechniques to encourage customers to make flight bookings on multiple airlines.

– Colegio Alemán Alexander von Humboldt

Diploma of Higher Education in Piano Artistry and Performance – Juilliard School of Music

SVQ Level 2 in Theory of Music – New York City