Max Sánchez
BACHELOR'S DEGREE IN INTERNATIONAL RELATIONS
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Sobre mí
Proactive, organized, and responsible professional with excellent interpersonal skills and four years of experience in customer service, collections and sales. Adept at teamwork, quick decision-making, and performing effectively under pressure. Seeking a dynamic and challenging role to further develop my career.
Experiencia
Customer Service Agent - Vitronics
(2026-04)
COX COMUNICATIONS Costumer Service
- Assisted bilingual customers with technical issues regarding internet, telephone, and cable services.
- Prepared reports and documented service requests efficiently.
- Upsold products and services to meet company sales targets.
- Generated service reports and provided billing support.
Collections Agent - FIRSTSOURCE SOLUTIONS MEXICO
(2025-02 - 2026-03)
Affirm Resolution team Collections
- Assisted customers with mobile banking, disputes, tickets, claims & demographic changes
- Generated service reports and provided billing support, transactions and internal transfers.
- Managed customer inquiries related to payments, credit disputes, and late fees.
Collections Agent - Invex SA de CV
(2022-07 - 2024-05)
INVEX BANK Costumer Service
- Managed customer inquiries related to payments, credit, due dates, late fees overdraft fees
- Offered additional financial products through cross-selling techniques.
- Provided professional customer service to enhance client satisfaction.
Educación
Bachiller en Ciencias y humanidades - International Relations - Instituto Landa (2018 - 2019)
Bachelor's Degree - Public Politics - Universidad Nacional Autónoma de México UNAM (2025)
