Suzanne Bertram
Bachelor's Degree in Marketing
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Sobre mí
Hospitality and customer oriented professional background delivering high quality service and memorable guest experiences. Experienced in front-of-house operations, relationship building, and supporting marketing campaigns that drive customer loyalty and brand visibility. Adept at multitasking, problem-solving, and maintaining professionalism under pressure.
Experiencia
Bartender - Bar Básico
(2025-01)
- Boosted repeat customer visits by creating personalized drink recommendations.
- Promoted featured drinks and happy-hour specials, driving higher check averages.
- Served 100+ customers per shift while maintaining accuracy and quality.
- Managed inventory.
- Assisted with ordering, receiving, and stocking bar supplies.
Bartender - Four Seasons Hotel, CDMX
(2024-01 - 2025-12)
- Developed a complete beverage menu, including cocktail concepts, descriptions, and pricing.
- Created and designed all visual assets for the beverage menu, including drink photography and images.
- Prepared and served classic and signature cocktails, spirits, wine, and beverages in accordance with luxury hotel standards.
- Provided high-quality customer service to international guests, ensuring a welcoming and memorable experience.
Marketing Assistant - Cruz Roja
(2023-01 - 2024-12)
- Maintained marketing calendars, content schedules, and digital asset libraries.
- Monitored social media engagement and campaign performance; compiled basic analytics and reports to evaluate effectiveness.
- Supported marketing and communications campaigns for blood drives, disaster relief efforts, fundraising initiatives, and volunteer recruitment.
Marketing Intern - Grupo Posadas
(2022-01 - 2023-12)
- Planned and budgeted monthly internal events to support employee engagement, reinforcing company values and boosting overall productivity.
- Assisted in photo shoots and editing images for marketing use.
- Supported email marketing, seasonal promotions, and event campaigns.
- Monitored engagement metrics and prepared basic performance reports.
- Contributed ideas to improve brand visibility and guest engagement.
Educación
Bachelor's Degree - Marketing - Universidad Michoacana de San Nicolás de Hidalgo (2020-01 - 2024-12)
Diploma - Bartender & Management - Universidad Latina de América (2024-01 - 2024-12)
