Michelle Garcia

I am a proactive, organized, and responsible professional with excellent interpersonal skills, a strong customer service orientation, and a consistent focus on achieving goals. I am characterized by my adaptability, ability to work effectively as part of a team, and commitment to quality and customer satisfaction. I am seeking a professional opportunity that offers new challenges, where I can continue developing my skills, acquire new knowledge, and contribute my experience and dedication to the growth and success of the organization

Premium Bilingual Customer Service Agent - BRM – Stellantis Campaign - United States

(2025-01 - 2025-07)

• Provided personalized customer service and support to customers in the United States as part of the Stellantis campaign.
• Assisted customers with vehicle rental services and scheduled appointments at authorized Stellantis dealerships and service centers.
• Supported customers with the validation and processing of vehicle warranty claims.
• Provided continuous assistance and follow-up throughout the vehicle repair process, from the initial service appointment until the vehicle was fully repaired and returned to the customer.
• Handled customer inquiries, questions, and requests, providing timely solutions while maintaining clear and effective communication.
• Delivered professional, empathetic, and customer-focused service, consistently maintaining a positive attitude and a high standard of service quality and customer satisfaction.

Multitasking Staff - Walmart Corporate

(2025-09 - 2025-12)

During my time at Walmart, I worked as a Customer Solutions Assistant, performing multitasking duties primarily focused on data analysis and shipment management.

• Followed up on processes and reports in a timely manner, ensuring accurate and punctual delivery.
• Contacted customers to confirm required information and collected data from stores, customers, and suppliers.
• Prepared reports based on the information collected and followed up on each case through resolution.
• Managed merchandise deliveries from suppliers, requesting and validating the required documentation and routing it to the appropriate departments according to the type of authorization required.
• Monitored the inbound and outbound movement of merchandise, as well as supplier activity.
• Provided customer service and support, ensuring proper follow-up and same-day case resolution through databases and the Webtickets platform.

Help Desk & Receptionist - Carso Inbursa

(2024-06 - 2025-09)

• Managed, organized, and monitored internal operational processes to ensure efficient day-to-day operations.
• Followed up on reports, maintained and updated physical and digital records, and managed and routed incoming calls.
• Provided reception and customer service, registered visitors in the logbook, and monitored personnel access control.
• Coordinated and followed up on tickets and incidents submitted by users and employees, ensuring timely resolution and closure to prevent outstanding cases from remaining open.
• Created new tickets in the system when necessary and monitored their progress until resolution.
• Received merchandise and deliveries from suppliers.
• Handled and managed calls related to suppliers, maintenance services, and other operational requirements.
• Regularly reviewed emails and responded to internal and external requests in a timely and professional manner.

Bilingual Customer Service Representative - Foundever – Call Center

(2023-05 - 2024-05)

• Provided multichannel customer service and support, assisting customers through phone calls, email, ticketing systems, and online chat.
• Delivered personalized assistance based on each customer's specific needs, ensuring a high-quality customer experience.
• Handled customer inquiries and requests efficiently and professionally, providing timely and effective solutions.
• Provided both customer service and technical support, addressing issues and guiding customers through the appropriate resolution process.
• Maintained a professional, courteous, and customer-focused approach while ensuring a positive service experience.

Bachelor's Degree - Psychology - Universidad Rosario Castellanos