Miggy Transfiguracion

Passionate about achieving a challenging position that allows utilizing my skills and contributes meaningfully to the business success. Goal oriented and highly motivated professional who excel in high pressure situations. A fast learner and like to work collaboratively with a team. With great dedication, giving its best to get the job done. Excellent communication skills and interpersonal skills.

Intake Specialist (Witness Statement); Legal Assistant; Litigation Assistant at Legal Coner Law Office (2025-03 – 2025-05)

• Calling possible witness to help with the case settlement
• Assisting Attorney’s with daily task (calendar scheduling, sending introductory email and sending legal documents to clients
• Managing updates for filed Litigation case and providing updates for court dates

Customer Service Representative (Credit Card Fraud Analyst) at Genpact (2024-08 – 2024-12)

• Analyze credit card transactions and identify suspicious activity indicative of fraudulent charges.
• Utilize data analysis tools to identify patterns and trends in fraudulent activity.
• Manage and investigate fraud cases, gathering evidence and documenting findings.
• Assess the risk of fraudulent activity and take appropriate preventive measures.
• Communicate effectively with cardholders, issuing banks, and law enforcement agencies as needed.
• Audit tickets to ensure thoroughness and accuracy of fraud investigations.
• Identify opportunities to improve fraud prevention and detection processes.
• Ensure compliance with all relevant regulations and industry standards.

Customer services Representative (Health Care); Escalations L2 Support at Genpact (2022-05 – 2024-08)

• Provide exceptional customer service to patients, addressing their inquiries and concerns promptly and professionally.
• Appointment Scheduling: Manage patient appointments, ensuring efficient scheduling and minimizing wait times.
• Verify patient insurance coverage and eligibility for services.
• Handle billing inquiries, process payments, and manage collections.
• Accurately enter and maintain patient information in the electronic health record (EHR) system.
• Identify and resolve patient issues and complaints in a timely and effective manner.
• Handle escalated customer support cases, requiring complex problem-solving and in-depth knowledge of healthcare systems and processes.
• Investigate and identify the root causes of complex customer issues, providing comprehensive solutions and preventing recurrence.
• Audit tickets to ensure adherence to quality standards, accuracy of information, and timely resolution.
• Contribute to and maintain a comprehensive knowledge base to assist both customers and support agents.
• Identify opportunities for process improvement and recommend changes to enhance efficiency and customer satisfaction.

Social Media Manager - Facebook ads concierge at TDCX (2020-01 – 2021-07)

• Provide exceptional customer support for Facebook ads accounts, addressing inquiries and resolving issues promptly and effectively.
• Develop high-quality ad copy, visuals, and landing pages that resonate with the target audience and drive engagement.
• Continuously monitor and provide Facebook ad campaigns insights to improve performance, maximize ROI, and achieve campaign goals.
• Ensure compliance with Facebook advertising policies and best practices.
• Maintain high standards of quality control for all ad materials and campaigns.
• Identify and resolve issues related to Facebook ads, providing timely and effective solutions.
• Keep up-to-date with the latest Facebook advertising features, trends, and best practices.

Android Support/Content Moderator at Sykes Asia (2015 – 2020)

• Provide exceptional customer support for Android devices, addressing inquiries and resolving technical issues effectively and efficiently.
• Diagnose and resolve various Android device issues, including software glitches, hardware malfunctions, and network connectivity problems.
• Maintain a deep understanding of Android devices, features, and capabilities to provide accurate and helpful information to customers.
• Prioritize customer satisfaction by providing timely and effective solutions, building positive relationships, and resolving issues to the customer's satisfaction.
• Accurately document customer interactions, troubleshooting steps, and resolutions.
• Review and assess user-generated content to ensure compliance with brand guidelines and terms of service.
• Ensure compliance with company policies, procedures, and quality standards.
• Identify and flag content that violates community guidelines, including harmful, offensive, or illegal material.
• Demonstrate a keen eye for detail and accuracy in reviewing content.
• Identify and resolve issues related to content moderation and quality control.
• Work effectively with other team members to share knowledge and support each other.

Automotive Mechanic – Meralco Foundation Inc. (2008 – 2010)