Paulina Vélez

I am a Business Analyst with extensive experience in sales operations, process optimization, data analysis and cross-functional stakeholder collaboration. Proven track record translating business needs into actionable insights to improve efficiency, data quality and decision making in global organizations. I approach challenges with empathy, structure, and determination, always looking for smarter ways to solve problems.

Business Consultant (Business Analyst III) - Hewlett Packard Enterprise

(2023-01 - 2025-01)

Responsible for executing and maintaining processes/tools for commissions calculation and reporting, investigate and resolve commission claims, support system updates, and mentor junior staff. Also Lead process documentation and handbook development. Direct contact with Sales Reps, managers and operational cross functional teams.

• Collaboration with cross-functional teams to align organizational strategies with corporate objectives.
• Created operational handbooks for internal processes.
• Facilitated multidisciplinary collaboration to translate business requirement into efficient, actionable solutions.

Sales Operations Analyst (Aruba Renewals - Sales Analyst III) - Hewlett Packard Enterprise

(2022-01 - 2023-01)

Responsible for process improvement - cross data and analytics. Focused on designing and developing tools and workflows for sales analytics to integrate Aruba's Global ecosystem within Hewlett Packard Enterprise Presales processes. Presented data-driven recommendations for sales and resource deployment strategies. Focused on building long-term, trust-based relationships with multidisciplinary teams to enhance efficiency and performance.

• Created processes and tools for teams and stakeholders to enhance efficiency and performance.
• Partnered with interdisciplinary teams to analyze business needs and accelerate effective solutions.
• Utilization of automation tools (Salesforce, CRM platforms) to improve operational workflows and partner engagement.
• Delivery of measurable impact through cleaning a US $200M pipeline gap in 2 months for 2022 fiscal year closure.
• Global Recognition at Aruba Town Hall as Person of Excellence.

Factory Fallout Analyst (Order Quality and Compliance) - Hewlett Packard Enterprise

(2018-01 - 2022-01)

Responsible for managing complex fulfillment and master data anomalies across regions in Hewlett Packard Enterprise Global Operations. Spearheaded root cause analyses and led improvement proposals. Subject Matter Expert in charge of resolving high risk escalations, mentorin junior staff and supporting knowledge base creation with post-mortem meetings and documentation.

ESSN Supply Chain Support (Dual Role) - Hewlett Packard Enterprise

(2019-01 - 2020-01)

Responsible for supporting ESSN Supply Chain team by resolving backlog and fulfillment issues while supporting order management stabilization.

• Created processes and operational guidelines for knowledge base creation.
• Database analysis for data-driven strategic and tactical problem resolution.
• Built strong relationships with cross-functional teams reducing issue resolution time and improving operational efficiency.
• Operational Excellence Recognition at AMS Order Management & Care 2019 Hall

Bachelor of Arts - Linguistics - Universidad de Guadalajara

MBA - Production and Quality Management - Universidad Tec Milenio