Pradeep Reddy

Data Center Technician with nearly 4 years of hands-on experience in enterprise and hyperscale data centers, focused on physical infrastructure: installing, removing, and racking server and network hardware, structured cabling and patching, and day-to-day operational support. Skilled in mounting rails and equipment, cable management and labeling, validating power and network connectivity, and hardware troubleshooting, including BIOS configuration, firmware updates, parts replacement, and RMA returns. Stages equipment for handoff, keeps inventory and asset records accurate in CMDB, and communicates clearly with network teams, vendors, and end users.

Available for Monday–Friday day shift.

Data Center Technician at Ricoh (2025-05 – Present)

• Provide hands-on physical data center support across multiple campuses and POP sites, covering servers, switches, and optical transport equipment.
• Install, remove, rack, and cable data center hardware, including Cisco Nexus 9000/5000 switches, EDFA amplifiers, ROADM modules, and passive DWDM equipment.
• Perform structured cabling, patching, and cable management across cross-connects, patch panels, and end-of-row infrastructure on multiple fiber distribution frames.
• Re-patch and re-route connections between server and switch ports to support network changes, verifying connectivity with network admins after each change.
• Replace failed or damaged optics and cables, and troubleshoot physical-layer faults with OTDR, OSA, and optical power meters within SLA.
• Execute hardware changes, live migrations, and hot cutovers following MOPs and change management, with zero unplanned downtime.
• Work directly with network teams on incident bridges to isolate hardware and cabling issues and restore service.
• Track hardware changes and asset inventories in CMDB, maintain SOPs, and mentor junior engineers on hardware and cabling.

Network Engineer (L1 / L2) at HCL Tech (2024-01 – 2025-04)

• Installed and maintained Cisco Nexus 9K/5K/3K switches and Nexus 2K FEX modules in data center environments.
• Replaced legacy ISR router hardware across multiple sites during the SD-WAN rollout on Cisco Viptela and Aruba Silver Peak.
• Supported Linux/Unix and Windows servers, deployed Zabbix monitoring, and wrote Python scripts to automate routine checks.
• Resolved tickets for connectivity, VPN, and firewall issues on Cisco ASA, Palo Alto, and Check Point, working directly with end users.

Junior Network Engineer at L&T Technologies Ltd (2021-07 – 2022-08)

• Performed hardware replacements and server tray swaps following documented operational procedures in a hyperscale data center.
• Staged servers for handoff by configuring BIOS settings, updating firmware, and setting up server IP addresses and default login credentials.
• Ordered replacement parts, installed them in servers, and shipped defective components back to vendors through the RMA process.
• Supported on-site technicians with hardware diagnostics and configuration using KVM and crash carts.
• Validated fiber signal integrity and continuity with OTDR, OSA, and calibrated optical power meters, documenting results to data center standards.
• Installed and configured Cisco switches and routers, including VLANs and routing protocols.
• Provided L2 troubleshooting in a 24x7 NOC supporting an HP data center, maintaining incident logs through resolution.
• Monitored routers, switches, firewalls, and load balancers with SolarWinds and Wireshark, reducing mean time to detect (MTTD) by 20%.
• Trained and mentored junior technicians, reducing onboarding time by 30%.

Master of Science in Information Technology – Wilmington University, Delaware

Bachelor of Technology in Electronics and Communication Engineering – Lovely Professional University