Reden Alviz

Customer-focused, results-driven professional experienced in high-volume billing, troubleshooting, promotions, and upselling. Skilled in multitasking across multiple chats and outbound calls, with strong English communication, analytical thinking, and a KPI-driven mindset. Delivers accurate, efficient service while performing well under pressure.

Chat Support Representative at TTEC Holdings, Inc. (2022-12 – Present)

Assisted customers across multiple service levels through efficient multitasking and delivered customer support through chat channels.

• Assisted customers across multiple service levels through efficient multitasking
• Handled billing inquiries and account adjustments
• Upsold postpaid phones and insurance plans based on customer needs
• Maintained business customer relationships to reduce churn
• Performed network and device troubleshooting to resolve service issues

Customer Service Representative at iQor Holdings Inc. (2021-10 – 2022-10)

Provided customer service through inbound and outbound calls, with focus on sales, billing support, and technical troubleshooting.

• Strong sales skills with effective upselling via inbound and outbound calls, identifying customer needs and recommending appropriate products or services
• Provided billing support, assisting customers with billing inquiries, payment issues, adjustments, and account explanations
• Performed network and device troubleshooting, resolving connectivity, service, and handset issues through systematic diagnosis and guidance
• Built strong customer connections, establishing rapport, understanding concerns, and delivering solutions that improve customer satisfaction and loyalty

Bachelor of Science in Tourism Management – Polytechnic University of the Philippines – Sta. Mesa (2020-10 – 2021-02)

General Academic Strand (GAS) – Mary the Queen College of Pampanga, Inc. (2018-06 – 2020-04)