Robert Batallar

Dedicated Operations Manager with a proven track record of fostering teamwork, accountability, and loyalty within cross-functional teams. Committed to continuous learning and knowledge sharing, both for personal and professional growth and the advancement of colleagues.

July 2020 — Present

• Established and led a new customer service department for four premium online clothing stores, contributing to the company's international escalations department for shipping logistics.
• Built and managed a high-performing team in Guadalajara, aligning with Chicago, IL, headquarters' standards.
• Developed training materials for new hires, implemented a QA process, and consistently improved team performance, achieving consistently high KPIs.

Education:

Degree in Psychology

Benemérita Universidad Autónoma de Puebla

2008 to 2013

Preparatoria Alfonso Calderon Moreno BUAP

2003 to 2006

American School of Puebla

1991 to 2003 (Primary school and high school)

Skills:

• Lean Six Sigma Green Belt
• Teamwork
• Ownership
• Commitment
• Communication
• Leadership
• Negotiation
• Customer Orientation
• Trustworthiness
• Interpersonal Skills
• Collaboration