Roberto O.

EDI & Integration Specialist with extensive experience supporting enterprise Electronic Data Interchange (EDI) processes and B2B communication workflows within QAD environments. Strong background in managing EDI transaction lifecycles, including X12 documents such as 810 (Invoices), 850 (Purchase Orders), 856 (ASNs), etc. Experienced in diagnosing and resolving complex EDI and message processing issues related to data mapping, transformation logic, and configuration setup across ERP and translation layers.

Skilled in validating inbound and outbound transaction integrity, analyzing integration failures, and ensuring reliable communications between QAD customers and external trading partners via VAN providers. Certified in Integration Development and EDI X12, with working knowledge of Boomi AtomSphere and exposure to QAD's Integration Platform built on Boomi.

Senior Extended Support Analyst at QAD (2018-05 – Present)

Provide advanced support for enterprise EDI and integration processes within the QAD eCommerce Module.

• Provide advanced support for enterprise EDI and integration processes within the QAD eCommerce Module.
• Analyze and troubleshoot EDI transaction flows, including Demand Delivery, Purchase Orders, and Advanced Shipping Notices (ASNs).
• Investigate integration failures, mapping inconsistencies, and message processing errors impacting customer operations.
• Support and maintain EDI maps using QCE across X12 and EDIFACT standards.
• Validate inbound and outbound transaction integrity, ensuring accurate data transformation and processing.
• Perform deep analysis of structured message formats and business rule validations.
• Act as primary contact for high-priority EDI and integration-related incidents.
• Collaborate with Cloud Operations, Technical Support, and external partners to resolve communication disruptions.
• Conduct root cause analysis and recommend permanent corrective actions.
• Mentor and guide junior support analysts, providing training and support to enhance their skills and performance.

Implementation consultant at ATEB Servicios (2016-07 – 2018-04)

Developed and implemented integration solutions related to Mexican Electronic Invoicing, Payroll, and External Trade.

• Developed and implemented integration solutions related to Mexican Electronic Invoicing (CFDI 3.3), Payroll, and External Trade.
• Designed and documented system interfaces for invoice validation and supplier portals.
• Managed SQL Server databases, including stored procedures and data migrations.
• Provided post-implementation support and incident resolution for deployed solutions.
• Worked closely with business users to translate operational requirements into technical solutions.

Bachelor in Communications and Electronics Engineering – Instituto Politécnico Nacional (IPN) (2011-08 – 2016-02)