Roberto Rodriguez

Highly organized and detail-oriented back office executive professional with extensive expertise in providing administrative and clerical support. Proven track record of managing multiple task, prioritizing project's efficiency, ensuring accuracy, and meeting tight deadlines while providing exceptional quality assurance.

SENIOR PROCESS ASSOCIATE at TATA CONSULTANCY SERVICES SA DE CV (2021-01 – Present)

• Data entry, IT service, and administrative task such as Intel and data collection.
• Maintain records, data management, and strategy to boost and maximize performance.
• Identified modifications to processes and procedures that would promote better efficiency.
• Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.

MORTGAGE LOAN CONSULTANT at Wipro Technologies (2019-09 – 2021-01)

• Reviewed loan files and updated to match current standards.
• Explained different types of loans pertaining to client situations.
• Monitored portfolio performance and provided clients with periodic updates on loan progress.
• Proactively identified solutions for customers experiencing credit issues.

IT SUPPORT SPECIALIST at Dell Computer Services De Mexico, S.A. De C.V. (2015-05 – 2016-10)

• Used ticketing systems to manage and process support actions and requests.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.

Diploma in Technology Education – West Ashley High School (2005-06)