Romanie Fuentes

passionate customer service provider

Customer Service and Problem Solving: Provide proactive customer service though phone, mail and live chat, and effectively resolve issues, demonstrating strong communication skills, oral and written.

▪ Case Management: Escalate and meticulously document cases, showcasing attention to detail and the ability to identify discrepancies.

▪ Order management and tracking: Ensure accurate follow up to orders through external/internal tools to assure punctual delivery.

▪ External Collaboration and Database Queries: Collaborate with external departments and query databases to obtain relevant information, crucial for data verification.

▪ Interaction Logging: Maintain detailed records of each customer interaction, displaying the necessary documentation skills for accurate reporting.

Carter’s/Boost Mobile

Tec de Monterrey industrial engineerin, in process