Customer service
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passionate customer service provider
Customer Service and Problem Solving: Provide proactive customer service though phone, mail and live chat, and effectively resolve issues, demonstrating strong communication skills, oral and written.
▪ Case Management: Escalate and meticulously document cases, showcasing attention to detail and the ability to identify discrepancies.
▪ Order management and tracking: Ensure accurate follow up to orders through external/internal tools to assure punctual delivery.
▪ External Collaboration and Database Queries: Collaborate with external departments and query databases to obtain relevant information, crucial for data verification.
▪ Interaction Logging: Maintain detailed records of each customer interaction, displaying the necessary documentation skills for accurate reporting.
Tec de Monterrey industrial engineerin, in process
