Business Operations Manager at Home Healthcare Agency (2026-01 – Present)
Directed end-to-end business operations for a home healthcare agency, managing caregiver scheduling, client intake, service delivery, compliance, and cross-functional coordination to ensure operational excellence and high-quality patient care.
- Operations Management: Directed end-to-end business operations for a home healthcare agency, managing caregiver scheduling, client intake, service delivery, compliance, and cross-functional coordination to ensure operational excellence and high-quality patient care.
- Workforce Operations: Led workforce operations by overseeing caregiver and administrative staff onboarding, training, performance management, and regulatory compliance while fostering efficient team collaboration and service continuity.
- Client & Care Coordination: Coordinated client intake, care plan implementation, and communication between caregivers, families, and healthcare professionals to ensure timely resolution of service needs and continuity of care.
- Process Improvement: Managed operational improvement initiatives by implementing standardized scheduling, documentation, and performance tracking processes, increasing efficiency, strengthening accountability, and enhancing client satisfaction.
Senior Executive Assistant / Project Manager at Verizon / Verizon Business (2023-08 – 2025-12)
Served as a strategic partner to the Vice President and supported Directors overseeing large-scale technology and performance management initiatives in fast-paced corporate environments.
- Executive Partnership: Served as a strategic partner to the Vice President and supported Directors overseeing large-scale technology and performance management initiatives in fast-paced corporate environments.
- Project Planning & Execution: Prepared detailed project estimates, master schedules, and strategic roadmaps across all phases of global technology initiatives.
- Cross-Functional Alignment: Collaborated across Finance, HR, Legal, IT, and Operations to bridge alignment between internal CMO technology teams, data governance, and enterprise-wide automation initiatives.
- Executive Communications: Authored executive-level presentations, reports, and briefing materials for leadership meetings, board coordination, and external stakeholder engagements.
- Administrative & Calendar Control: Proactively managed executive calendars, shifting priorities, travel logistics, and high-priority communications while maintaining strict confidentiality.
- Operational & Systems Efficiency: Supported operational efficiency by managing system access requests, stakeholder communications, reporting processes, and cross-functional collaboration efforts.
Program Support Specialist (Covid Project) at U.S. Small Business Administration (2020-07 – 2022-04)
Provided project governance and administrative support for a massive federal loan support organization.
- Project Governance: Defined, developed, and managed the master project schedule for a massive federal loan support organization serving over 1,000 employees, ensuring 93% of high-priority project milestones were met.
- Administrative & Workflow Support: Delivered high-level administrative support to executive leadership, optimizing team workflows, supervising administrative staff, and ensuring compliance with federal deadlines.
- Operational Leadership: Led large-scale loan support and operational initiatives, achieving critical project deadlines and supporting data-driven executive decision-making.
- Agile Integration: Utilized JIRA to track sprint progression, map task dependencies, and maintain data transparency across technical, marketing, and executive teams.
Executive Assistant Operations at Loral Realty LLC (2018-04 – 2020-07)
Managed executive operations and directed multiple concurrent commercial real estate projects.
- Project Supervision: Directed more than 3 concurrent commercial real estate projects at a time, successfully executing over 30 major and minor renovations, build-outs, and facility takeovers.
- Executive Coordination: Managed executive schedules, client transactions, CRM tracking (Salesforce, HubSpot), and contract compliance for the Broker/Owner and senior leadership.
- Corporate Relocation Strategy: Spearheaded a massive corporate office consolidation, managing general contractors, architects, and city officials to complete a multi-location move over a single weekend—on time and 10% under budget.
- Operations & Event Planning: Organized open houses, vendor coordination, and community events while ensuring smooth day-to-day administrative operations.
Executive Administrative Assistant at Clearview Networks - Dish Authorized Retailer (2010-01 – 2018-03)
Managed executive administration and coordinated program launches across multiple locations.
- Program & Retail Launch: Managed budgets and execution schedules to launch 12 retail locations across 3 states, optimizing vendor timelines to achieve a 30% increase in client acquisition performance.
- Executive Administration: Maintained director and executive calendars, arranged comprehensive travel logistics, processed payroll for technicians, and prepared board-level PowerPoint presentations.
- Emergency Infrastructure Management: Managed general contractors, field teams, and schedules for emergency infrastructure repair projects addressing telecommunications damage from hurricanes and natural disasters.
- Workflow Delegation: Prioritized competing responsibilities, delegated assignments, and monitored project progression to ensure timely completion of organizational objectives.
