Vanilyn Baliad

A Bachelor of Science in Psychology student with experience in online shop customer support. Assisted customers via chat, handled inquiries, and monitored product availability in Shopee, Lazada, and TikTok Shop. Ensured smooth order processing and high customer satisfaction in a fast-paced online shop environment. Skilled in multitasking, problem-solving, and managing multiple customer interactions efficiently. Proficient in e-commerce platform operations and online shop management.

Customer Support & Order Management Assistant - Alphabeauty.Ph - E-commerce Department

(2022-08 - 2023-11)

• Maintained an accurate order process with minimal errors by ensuring all items were carefully verified before dispatch.
• Consistently delivered fast and helpful responses, contributing to improved customer satisfaction and repeat buyers.
• Responded to customer inquiries regarding delivery timelines, order status, and tracking updates through Shopee, Lazada, and TikTok Shop chat platforms.
• Provided clear explanations on standard delivery schedules for Metro Manila and provincial areas, helping manage customer expectations.
• Verified product details, quantities, and packaging accuracy to ensure correct and complete orders before pickup and dispatch.
• Checked stock availability and cross-referenced system records to avoid order discrepancies.
• Offered solutions for delayed deliveries by guiding customers on how to track their packages and sending real-time tracking screenshots when needed.
• Coordinated with the team to meet daily cutoff times for packing and releasing orders.
• Addressed minor customer concerns professionally, maintaining a positive and helpful communication style.

Bachelor of Science - Psychology - National Teachers College (2022-07 - 2026-08)