Yesenia Carrillo
I am a dedicated customer service professional with a strong commitment to delivering exceptional customer experiences in both English and Spanish.
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Sobre mí
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Experiencia
Front Desk Receptionist at Amigos Tax Services for two years 2010-2012
*Managed front desk operations, ensuring seamless client check- in and appointment scheduling.
*Provided excellent customer service, addressing inquiries and resolving issues promptly.
*Maintained organized filing system for client documents and tax records compliance.
Greeted guest at front desk and engaged in pleasant conversation while managing check in process.
*scheduled, coordinated and confirmed appointment and meeting
Front Desk associate at Sam’s club from 2012-2014
*Managed customer inquiries and provided accurate information regarding membership and services.
*Processed transaction efficiently using point of sale system to ensure seamless checkout experience.
*Assisted in maintaining cleanliness and organization of front desk area to enhance customer satisfaction.
*Collaborated with team members to resolve customer issues promptly and effectively.
Monitored inventory levels of front desk supplies, ensuring availability for daily operations.
Janitorial supervisor at cleaning up KC from 2020- 2026
*Supervised daily cleaning operations ensuring compliance with safety and quality standards.
*Trained and mentored staff on best practice for efficient cleaning procedures.
*Developed cleaning schedule optimizing workflow and resource allocation.
*conducted inspections to maintain high level of cleanliness and sanitation.
Implemented inventory management systems for cleaning supplies, reducing waste.
collaborated with management to enhance overall operational efficiency in facility maintenance.
*Resolved customer complaints promptly, ensuring satisfaction with services provided.
*Evaluated employee performance regularly, providing constructive feedback for improvement.
Educación
Eudora High School 05/2008 Diploma
JCC some classes did not finish
