Carmen Pichardo

Bilingual and dependable professional fluent in English and Spanish, with customer service and leadership experience. Experienced as a McDonald's Crew Trainer, where I developed strong communication, multitasking, problem-solving, and training skills. Comfortable working with people from different backgrounds and helping customers feel welcomed and supported. Motivated to bring my strong work ethic, attention to detail, and bilingual communication skills to a career in banking.

Crew Trainer - McDonald's

(2024-10 - 2026-05)

• Provided friendly and professional customer service in a fast-paced environment.
• Trained new employees on company procedures, customer service, and daily responsibilities.
• Developed strong communication and leadership skills as a Crew Trainer.
• Handled multiple tasks while maintaining accuracy and efficiency.
• Communicated with customers and coworkers in both English and Spanish when needed.
• Assisted with customer questions and worked to resolve concerns professionally.
• Learned to work effectively under pressure while maintaining a positive attitude.
• Built confidence by taking on new responsibilities and stepping outside my comfort zone.
• Worked closely with team members to provide an excellent customer experience.

JCPRD Day Care

(2025-11 - 2026-04)

• Provided a safe, welcoming, and positive environment for children.
• Communicated professionally with coworkers and families.
• Managed multiple responsibilities while staying organized and attentive.
• Demonstrated patience, responsibility, and strong interpersonal skills.
• Worked as part of a team to complete daily responsibilities efficiently.

High School Diploma De Soto, Kansas