Andy Kong

Branch outlet manager

Bakat

No 41, Jalan 21/22, Sea Park, Petaling Jaya, SelangorAhli sejak 16 Jun 2026

Technical Knowledge on common vehicles problemsResolving situation and getting solutions on quickest possible way with minimum Time management on urgency of work and datelineCustomer focus and the abilities to relate customers frustration to further escaPriorities business growth and the importance of KPI and ratingsShowing high integrity in work without jeopardizing company name and reputation

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Tentang

Thank you for taking the time to read my portfolio. My name is Andy Kong. I am Chinese in ethnicities, and I am a Christian. I have been in this automotive industry for over two decades. I have been involved in working in every section and department of the automotive line.

My career in automotive has given me a chance to become from trainee manager and workshop operation management. From being head of service advisor and in charge of front line to head of spare parts department. Also, being a leader in a workshop to become in charge of workshop operations.

I have knowledge and foundation in motor vehicle insurance claims and estimation works. I have certified certificates in management and certificates in the workshop operation controller. I have certified certificates of a senior service advisor of Mazda.

Received best service advisor in Toyota and best attendance award from Proton. I have vast experience in workshop operations. I show strong leadership and integrity to my subordinate to build a team of good people.

I always emphasised good self-discipline. I upheld highly of company SOP to produce a solid KPI. And ensuring to keep up and follow ISO 9001. Having more than 6 years in operation assistant and 3 years of management level.

I am currently a branch manager in retail wholesale and groceries. I am looking for other openings options for myself.

Pengalaman

Branch outlet manager - HM Trading Wholesaler and groceries

(2026-02)

To manage daily operations, overseeing the retail and fresh market in top quality.
Arranging manpower to operations.
End day closing daily sales calculation.
Maintaining cleanliness.
Ensuring stock readiness.
Ensuring freshness.
Optimize products arrangements.

Workshop leader in charge and trainee manager - Jaecoo Omoda

(2025-10 - 2026-02)

To manage workshops operation, to assist SA, to handle new vehicles including PDI.
To learn and handle new setup and for new Icaur vehicle model start up.

Retail outlets manager - Atmos Shield

(2025-09 - 2025-10)

To manage the outlet by providing the service, to explain out the product and manage the operations in orderly manner.

Workshop Manager - HED Heavy Machinery

(2025-06 - 2025-09)

To handle workshops whole operation, All including from machines arrivals to delivering, delegates work to technician, welding, painting and monitoring the workshops cleanliness.
Set the KPI and preparing individual KPI performances.
Arranging spare parts, inventory and procurement.
Daily update workflow and preparing weekly reports and monthly reports.

Estimator / Claim Advisors - Proton & Honda

(2022-12 - 2024-05)

(Proton) To do the estimation cost of claim and submit insurance company (Honda) My work require me to advise, to guide customer the procedure of car accidents insurance claims. To monitor car progress work, To arrange for the panel beater for work of repair required. To QC spray painting works and body panel. Both company is under a same management.

Job / Workshop Controller - Proton

(2021-06 - 2023-12)

Manage daily car service flow and overseeing all workshop tools and equipment.
Monitoring all technician works and timing to prevent delay and ensure works go accordingly and accurately.
Planning and prevention all hazardous materials and avoid unnecessary mishaps towards workshop environment.
To guide and advice new technician.

Executive Customer Service Officer / Senior Service Advisor - Toyota & Mazda

(2014-01 - 2021-04)

(Toyota) To monitor and to assist service advisor to resolve customer problem and settle issues as quickest possible way. To handle all service advisors escalating case related to service or warranty dispute. To help and monitor work progress for all service advisors daily. (Mazda) To become a senior advisors executive and handle all Berjaya Groups company fleet cars. Both companies is under Berjaya Groups.

Parts controller/ Procurement - Porsche