Eric Lau

Mature, reliable and highly adaptable professional with over 20 years of proven management experience across F&B, retail, manufacturing and trading. Expert in single-branch operations and multi-region area management. Strong background in finance, cost control, inventory management, process improvement, staff training and revenue growth. Well-versed in Johor and Melaka local market; willing to be stationed on-site and travel within Southern Region as required.

Restaurant Manager at Chain Hot Pot Restaurant (2025-01 – Present)

• Oversaw full restaurant operations, including front-of-house, back-of-house, service standards and customer relations
• Planned rosters, procurement, stocktaking and cost control to maintain consistent quality and profitability
• Managed customer service, complaint handling and business development to boost sales and brand reputation
• Trained and supervised staff, enforced SOPs and aligned with HQ targets
• Remuneration: Basic RM6,000 + performance bonus

Area General Manager at FasFas Supermarket (Lima Sen Sdn Bhd) (2024-08 – 2024-12)

• Managed overall operations of multiple outlets; led new store planning, set-up and launch
• Developed manager training modules and standardised operating procedures across outlets
• Controlled manpower, inventory and operational costs; monitored KPIs and maximised efficiency
• Coordinated resource allocation and resolved operational issues across the area

Operations Consultant & Business Development at Seafood Restaurant (2016-01 – 2020-12)

• Designed service SOPs, conducted staff training and implemented performance improvement plans
• Organised corporate banquets and tour group reception; developed Chinese tourist market
• Handled wholesale trading of bird's nest and Tongkat Ali; gained strong insight into market trends and sales strategy

Outlet Manager at Hardware Chain (2011-01 – 2015-12)

• Established full operational framework from scratch; built corporate and retail client base
• Managed purchasing, inventory, accounts and cost control; delivered consistent sales growth
• Led the team to expand market share and maintain long-term supplier and client relationships

Factory Manager at Industrial Safety Supplier (2007-01 – 2010-12)

• Managed production, sales and logistics; developed and maintained client accounts across Johor & Melaka
• Controlled production cost, delivery schedule and product quality; ensured steady regional business growth

Internal Auditor at Wing Tai Group (Public Listed) (1998-01 – 2001-12)

• Conducted nationwide stock audit, operational review and performance assessment across branches and consignment counters
• Identified operational risks and proposed improvement measures to raise efficiency and profitability

Executive Officer at Banking Operations & Accounts Department (1994-01 – 1997-12)

• Handled daily operations, bookkeeping and reconciliation; fully familiar with financial workflow and compliance
• Completed professional accounting qualification while working