Aria Rosli

Results-driven professional with diverse experience spanning customer service management, business automation, logistics administration, and sales. Proven track record of rapid career progression, including promotion to Junior Executive within the first year. Experienced in managing multi-channel operations across international markets, implementing CRM systems, building automated workflows, and handling end-to-end supply chain documentation.

Adept at transforming manual processes into efficient digital solutions.

Administrative Assistant - Suvinsa Sdn Bhd - Malaysia

(2026-02)

• Manage the end-to-end documentation process including creation and processing of Purchase Orders (PO) and Delivery Orders (DO)
• Actively monitor and track shipments to ensure timely delivery and resolve any transit delays with logistics partners
• Oversee stock levels and inventory accuracy to support seamless business operations and prevent stockouts
• Prepare and maintain comprehensive reports including Pending Order Reports and daily, weekly, and monthly Order Summary Reports to assist management in decision-making
• Liaise between suppliers, warehouse teams, and management to align order fulfillment with delivery schedules

Video Editor Assistant - Roamie Project - Malaysia

(2025-06 - 2026-01)

• Assisted in the production of high-quality video content, ensuring alignment with project goals and brand standards
• Utilized Adobe Premiere Pro and CapCut for professional-grade editing including color correction, audio syncing, and motion graphics
• Worked closely with the creative team to streamline the video delivery pipeline and meet production deadlines

Lead Automation Developer / Assistant Team Lead - RJ Nutraceuticals - Malaysia

(2025-02 - 2025-06)

• Directed digital transformation projects using Make.com and n8n to automate omnichannel messaging and internal workflows
• Served as Assistant Team Lead for the deployment of CloudTalk CRM, managing agent plans and system configuration from the ground up
• Developed automated solutions that significantly reduced manual data entry and improved task efficiency across the department
• Provided guidance on technical implementations and ensured CRM tools were optimized for the telemarketing team

Customer Service Executive - RJ Nutraceuticals - Malaysia

(2023-02 - 2023-12)

Promoted to Junior Executive Customer Service within less than 1 year of employment

• Managed customer service operations across multiple brands simultaneously
• Handled customer inquiries and complaints via multiple channels: Shopee, Email, WhatsApp, Lazada, TikTok, Facebook, and Instagram
• Developed and implemented Standard Operating Procedures (SOP) for customer service response protocols
• Prepared weekly and monthly sales reports and customer complaint summaries for management review
• Managed customer service part-time staff from international markets: Indonesia, Singapore, Hungary, Romania, and Vietnam

Admin cum Customer Service Assistant - RJ Nutraceuticals - Malaysia

(2023-02 - 2023-12)

• Handled daily administrative operations and provided high-level support for a nutrition-focused company
• Managed stock records and logistics coordination using Excel and Google Sheets for precise data tracking
• Resolved complex customer inquiries and maintained positive client relationships through effective communication

Freelance Video & Photo Editor - Self-Employed - Malaysia

(2022-01 - 2022-12)

• Collaborated with artists and underground musicians to produce lyric music videos (known as xnofick)
• Designed and decorated promotional posters for events
• Captured event photography and performed post-production editing using Adobe Photoshop

Sales Executive - WIB Tech Solution - Malaysia

(2021-07 - 2021-10)

• Ranked #1 Sales Professional from July to October with over RM 70,000 in annual sales
• Led sales department with the highest quarterly sales for four consecutive months
• Retained clients and extended contracts by addressing issues and negotiating new contracts that satisfied client needs
• Conducted presentations about products to large and small groups, outlining optimal benefits and competitive advantages

Waitress (Part-Time) - Tomyam Putih - Machang, Kelantan

(2017 - 2019)

• Provided approachable and quick service to customers in a fast-paced restaurant environment
• Demonstrated stamina and reliability working long shifts during evenings and weekends
• Delegated tasks and created new set-up routines that saved an hour of preparation time each night

Matriculation in Kelantan - Foundation in Science - SMK Machang (2020-01 - 2021-12)

Sijil Pelajaran Malaysia (SPM) - SMK Machang (2016-01 - 2019-12)