Carissa Le

Results-driven Business Management graduate (Sunway University, Aug 2025) with hands-on experience in logistics documentation, supplier coordination, and customer support. Skilled in Excel, data verification, and high-volume administrative processing. Completed 10+ job simulations with global firms including JPMorgan, KPMG, and Deloitte.

Adept at cross-functional communication and managing up to 300+ SKUs. Eager to contribute to fast-paced environments in logistics, HR, retail operations, or financial advisory.

General Merchandising Administrative Intern at QL Maxincome Sdn Bhd (Family Mart) (2025-01 – 2025-04)

• Processed 15–20 weekly supplier claims, ensuring documentation met audit and compliance standards.
• Verified invoice amounts and damage proof to reduce errors by 10% in claims processing.
• Maintained and updated price master log across 300+ SKUs using Excel.
• Coordinated with 6+ regional outlets to resolve claim discrepancies and gather supporting documents.
• Standardized templates for supplier communication to streamline response time and formatting.
• Tracked claim submission status weekly and reported to merchandising team for timely resolution.

Online Customer Service Associate at Shopee Platform (2022-05 – 2022-07)

• Responded to 50+ customer inquiries weekly on product availability, order tracking, and refunds.
• Resolved buyer complaints within 24 hours, maintaining high response and resolution rates.
• Managed chat-based communication flow using Shopee seller console.
• Updated internal FAQ documents based on repeated customer concerns.

Sales Support, Customer Service China Business Development at Megalift Sdn Bhd (2025-09 – 2026-09)

Daily tracking client's documentation proceed custom clearance and delivery

• 90% Import 10% export.
• Knowledge on docs requirements, quotation, prepare invoices provided by sales dept.
• Strong Haulier connection (M ONE, GUPER, RBJ, SHALLAS - TAIPANCO) understand rebate
• Chase client's outstanding payments

Operations Support at Widen OS connection transport & warehouse

• In charge of CHENGXIN MINING SDN BHD, SINOMA ENERGY, HQC ENGINEERING SDN BHD – Petronas Basil Project, CHINA RAILWAY ELECTRIFICATION SDN BHD – RTS Project, Luckyhome Sdn Bhd – Sarawak BALEH project, Green Future Biotech Sdn Bhd, Safround – ULU TIRAM containerized shipment.

BSc (Hons) in Business Management – Sunway University (2022-08 – 2025-08)

UEC – Pin Hwa High School (2016 – 2021)