Cindy Chia

Bachelor of Commerce graduate with 5 years of sales, customer service, and administrative experience across banking, hospitality, and creative industries. Skilled in client advisory, project management, business negotiation, and marketing. Strong ability to quickly adapt, research, and efficiently apply new skills. Proficient in Microsoft Office and project documentation.

Freelance Designer & Marketing Support (Part-time) at One Kingdom MYY (2025-01 – Present)

Part-time freelance design and marketing support for an indoor playground

• Design posters, food menus, and visual materials for an indoor playground
• Create and manage social media content, including posts for promotions, workshops, and events
• Follow brand guidelines to produce clean, engaging, and consistent layouts
• Translate client briefs into effective design solutions and marketing visuals
• Assist in promoting products, workshops, and events to increase engagement and customer participation
• Handle quick turnarounds while maintaining consistent design quality and brand standards

Customer Service Executive (Remote) at 360 Stayz (2023-06 – 2024-11)

Remote customer service support handling inquiries and providing timely assistance

• Handled customer inquiries and provided timely support via chat, email, and phone
• Assisted clients with bookings, changes, and issue resolution to ensure a smooth customer experience
• Maintained accurate records of customer interactions and follow-ups
• Coordinated with internal teams to resolve customer concerns efficiently
• Delivered professional and friendly service while managing multiple requests in a fast-paced environment
• Communicated effectively with Australian clients

Department Assistant cum Administrative Operations at Mindscape Creatives Inc. (2022-03 – 2023-04)

Administrative and operational support for creative company

• Managed incoming calls and communications, handling inquiries efficiently
• Organized company events, including planning and on-site coordination
• Supported meetings by preparing agendas and taking minutes
• Prepared reports and basic budget summaries
• Assisted HR functions, including recruitment coordination, onboarding support, and maintaining employee records
• Collaborated with management on basic cost analysis and administrative operations
• Handled internal issues and contributed to a positive work environment

Bancassurance Specialist at Ambank (M) Berhad (2021-03 – 2022-02)

Bancassurance specialist providing financial advisory and insurance services

• Advised customers by identifying financial gaps and recommending suitable investment and insurance products
• Assisted customers in settling insurance claims for covered risks
• Conducted KYC, customer on boarding, and documentation verification in compliance with regulations
• Maintained strong customer relationships to ensure superior banking experience
• Supported branch colleagues with product knowledge and sales techniques through market updates and technical analysis

Personal Banker at Hong Leong Bank (2018-11 – 2021-02)

Personal banking services including customer advisory and account management

• Obtained licenses for FIMM (Unit Trust) and insurance (PCE, CEILI, Takaful)
• Advised customers on suitable investment alternatives based on financial goals
• Recommended banking products and services according to customer needs
• Prepare and processed documentation for account opening and maintenance
• Conducted KYC, customer on boarding and documentation verification
• Implemented fraud prevention measures, closely monitoring accounts for suspicious activity to protect client assets

Sales Secretary at Imperial Hotel (2018-08 – 2018-10)

Administrative and secretarial support for hotel sales department

• Prepared and managed correspondence, reports, and official documents with accuracy
• Planned, scheduled, and prioritized tasks to meet deadlines consistently
• Compiled and analyzed statistical reports on sales, stock, and orders for management
• Forwarded reports and updates to Sales Manager to ensure smooth workflow
• Provided administrative support to the sales team, enhancing operational efficiency

Sales Advisory at The Travel Store (2017-10 – 2018-07)

Sales advisory and customer service in travel retail

• Delivered excellent customer service and achieved high satisfaction levels
• Advised customers on products that best met their needs and encouraged purchases
• Enhanced knowledge of new products and services to improve sales effectiveness
• Explained product features and assisted customers in locating products and processing payments

Bachelor of Commerce in Management and Marketing – Curtin University, Malaysia (2018)

Diploma of Business – Curtin University, Malaysia (2015)

Sijil Pelajaran Malaysia (SPM) – SMK Bandar Bintulu (2012)