Network Engineer
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I am a dynamic and results-oriented Network Engineer with 5 years of experience in providing comprehensive technical support and maintaining network infrastructure. Throughout my career, I've optimized network systems and resolved complex issues, ensuring maximum performance and uptime for clients. Proficient in troubleshooting and configuring a variety of networking technologies.
I pride myself on my ability to effectively communicate with team members and clients, facilitating collaboration and understanding. I am committed to continuous learning and adapting to new technologies to deliver innovative solutions and exceed client expectations.
Petaling Jaya, Selangor
April 2019 – Present
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Provided technical support for network infrastructure including routers, switches, wireless, firewalls and load balancers.
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Troubleshoot network issues and implemented solutions in a timely manner to minimize downtime.
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Collaborated with cross-functional teams to plan and execute network software upgrades and patches.
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Assisted in the installation, configuration, and maintenance of network hardware and software.
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Responded to help desk tickets and provided technical assistance to end-users regarding network-related issues.
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Conducted network audits and assessments to identify vulnerabilities and propose solutions for improvement.
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Collaborated with vendors and third-party providers to troubleshoot and resolve network issues.
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Assisted in the development and implementation of disaster recovery and business continuity plans.
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Participated in on-call rotation to provide after-hours support for network emergencies.
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Documented network configurations, procedures and troubleshooting steps for future reference.
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Products Involved: Cisco, F5, Fortinet, Juniper, Palo Alto.
Universiti Teknologi MARA Cawangan Melaka Kampus Jasin
Bachelor of Computer Science (Hons.) Data Communication and Networking
