Salon Supervisor
Walking On Sunshine | Korean Hair Salon | Kuala Lumpur Initia Sdn Bhd
June 2022 - October 2022
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
- Create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.
- Communicate organizational needs, oversee employees' performance, provide guidance, and support, identify development needs, and manage the reciprocal relationship between staff and the organization.
- Restructured staff training program to include personal progress reports, increasing efficiency by 40%.
- Provides quality service by enforcing quality and customer service standards.
Receptionist
Walking On Sunshine | Korean Hair Salon | Kuala Lumpur Initia Sdn Bhd
September 2021 - June 2022
- Served as an enthusiastic and welcoming first point of contact for this busy and high-end salon.
- Scheduled all appointments and worked with stylists to ensure the schedules were pleasing.
- Help to maintain a clean and inviting salon atmosphere. Administered all payments and maintained organized financial reports and receipts.
- Developed and maintained positive client relationships to ensure a high rate of return clients and referrals.
- Promptly resolving issues on the different salon activities, fixing breakdowns, calling repair services, and ordering the necessary equipment.
Receptionist
Leekaja Beauty Salon Malaysia | Kuala Lumpur Initia Sdn Bhd
May 2021 - September 2021
Receptionist
Jenny's Hair Studio | Kuala Lumpur
February 2021 - April 2021
- Family-related business and interested to be part of the team.
- Performed opening and closing duties including cash/credit procedures.
- Greet clients as they step into the salon and take their inquiries and make them feel comfortable while waiting to be attended to.
- Monitored the phone calls and answered any inquiries about the services of the salon.
Receptionist Cum Café Barista
PODs The Backpacker Home & Cafe | Kuala Lumpur PODs Adventures Sdn Bhd
August 2018 - January 2021
- Responsible for providing efficient reception for guests, including check-in/out and answering phones.
- Performing all check-ins and check-out tasks.
- Consistently improve customer satisfaction through the resolution of any sort of conflicts, issues, and concerns.
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Delivered excellent customer service and prompt food and beverage delivery.
- Cleaned and sanitize cafe areas, utensils, equipment, and seating areas.
