Herthy Lasimin

Dedicated and experienced Salon Supervisor and Receptionist with 4 years combined experience in salon and hospitality environments. Adept at making clients feel at home while providing them with optimal customer service every step of the way. Bringing forth advanced scheduling skills, allowing for the effective management of busy schedules. Committed to helping salons reach success by providing them with superior administrative and receptionist service.

Salon Supervisor

Walking On Sunshine | Korean Hair Salon | Kuala Lumpur Initia Sdn Bhd

June 2022 - October 2022

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.
• Communicate organizational needs, oversee employees' performance, provide guidance, and support, identify development needs, and manage the reciprocal relationship between staff and the organization.
• Restructured staff training program to include personal progress reports, increasing efficiency by 40%.
• Provides quality service by enforcing quality and customer service standards.

Walking On Sunshine | Korean Hair Salon | Kuala Lumpur Initia Sdn Bhd

September 2021 - June 2022

• Served as an enthusiastic and welcoming first point of contact for this busy and high-end salon.
• Scheduled all appointments and worked with stylists to ensure the schedules were pleasing.
• Help to maintain a clean and inviting salon atmosphere. Administered all payments and maintained organized financial reports and receipts.
• Developed and maintained positive client relationships to ensure a high rate of return clients and referrals.
• Promptly resolving issues on the different salon activities, fixing breakdowns, calling repair services, and ordering the necessary equipment.

Leekaja Beauty Salon Malaysia | Kuala Lumpur Initia Sdn Bhd

May 2021 - September 2021

• Welcome walk-ins, answer questions about services, and schedule appointments based on availability.
• Confirm appointments of customers via telephone and messages sent via Whatsapp.
• Process cash and credit transactions and issue receipts to the customer for their reference.

  Handled inquiries about the salon and provided detailed information about the salon's offerings.

• Update client records with contact and billing details, appointments, and services offered.
• Transferred to a newly open branch salon Walking On Sunshine in Mont Kiara.

Jenny's Hair Studio | Kuala Lumpur

February 2021 - April 2021

• Family-related business and interested to be part of the team.
• Performed opening and closing duties including cash/credit procedures.
• Greet clients as they step into the salon and take their inquiries and make them feel comfortable while waiting to be attended to.
• Monitored the phone calls and answered any inquiries about the services of the salon.

PODs The Backpacker Home & Cafe | Kuala Lumpur PODs Adventures Sdn Bhd

August 2018 - January 2021

• Responsible for providing efficient reception for guests, including check-in/out and answering phones.
• Performing all check-ins and check-out tasks.
• Consistently improve customer satisfaction through the resolution of any sort of conflicts, issues, and concerns.
• Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively. 
• Delivered excellent customer service and prompt food and beverage delivery.
• Cleaned and sanitize cafe areas, utensils, equipment, and seating areas.

2015 - 2018

Bachelor of Performing Arts (Theatre) 

Sultan Idris Education University

CGPA: 3.34

2013 - 2014

Malaysian Higher School Certificate (STPM)

SMK. Kundasang, Ranau, Sabah

CGPA:2.58