Hui Zhen Lim

Customer service professional with extensive experience in handling customer inquiries through live chat, email and phone support. Skilled in delivering prompt, accurate, and customer-focused solutions while maintaining a high level of professionalism. Strong communication, problem solving and multitasking abilities, with a proven track record of building positive customer relationship and ensuring customer satisfaction.

Committed to providing excellent service and contributing to team success in a fast-paced environment.

Customer Service Agent - Aircraft Technology Sdn Bhd - Kuala Lumpur

(2025-04)

• Responded to customer inquiries promptly via live chat, email and phone.
• Assisted customer with account-related issues, order inquiries and product or service information.
• Resolved customer complaints efficiently while maintaining a high level customer satisfaction.

Working holiday visa - New Zealand - New Zealand

(2023-01 - 2024-04)

New Zealand working holiday, working holiday visa

Live Chat Customer Service Agent & Team Leader - Chester Information Technology Sdn Bhd - Kuala Lumpur

(2022-03 - 2022-12)

• Responded to customer inquiries promptly via live chat, email and phone.
• Assisted customer with account-related issues, order inquiries and product or service information.
• Investigated and follow up on customer issues to ensure timely resolution.
• Resolved customer complaints efficiently while maintaining a high level customer satisfaction.

Customer Service Agent - Avatech Consulting Sdn Bhd - Kuala Lumpur

(2020-01 - 2021-02)

• Responded to customer inquiries promptly via live chat, email and phone.
• Built strong customer relationships by providing professional, empathetic, and solution-oriented support.
• Assisted customer with account-related issues, order inquiries and product or service information.
• Resolved customer complaints efficiently while maintaining a high level customer satisfaction.

Live Chat Customer Service Agent & Team Leader - Chester Information Technology Sdn Bhd - Kuala Lumpur

(2017-09 - 2020-01)

• Responded to customer inquiries promptly via live chat, email and phone.
• Assisted customer with account-related issues, order inquiries and product or service information.
• Investigated and follow up on customer issues to ensure timely resolution.
• Resolved customer complaints efficiently while maintaining a high level customer satisfaction.

Finance Executive - ATD Solution (M) Sdn Bhd - Kuala Lumpur

(2015-10 - 2017-07)

• Created Tax Invoices to clients
• Record on all company transaction and assets via system
• Responsible for assisting and collecting in AR payment

Sales Assistance - Padini concept store (PDI) - Kuala Lumpur

(2013-11 - 2015-07)

• Promoted products and service, generated leads an initiated.
• Established and improved customer communications, maintained on-going relationship.

Diploma - Business Administration - SEGI COLLEGE (2013 - 2015)

SPM - SM JK YOKE KUAN, SEKINCHAN (2009 - 2011)

UPSR - SJKC YOKE KUAN, SEKINCHAN (2003 - 2006)