Raisha Ismail

Experienced Admin & Operations Executive with over 8 years of experience supporting office administration, finance, purchasing, customer service, inventory management, and e-commerce operations. Proficient in AutoCount Accounting System for sales, purchasing, invoicing, accounts receivable, inventory management, and financial documentation. A dependable and adaptable professional with strong organizational, problem-solving, and communication skills, experienced in coordinating daily business operations and working closely with management, customers, suppliers, and outsourced accountants.

Admin & Operations Executive at Kasel Sports (2017-03 – 2025-11)

• Managed daily office administration, documentation, filing, reporting, staff coordination, and provided administrative support to management to ensure smooth business operations.
• Utilized Auto Count Accounting System to manage quotations, sales and purchase transactions, delivery orders, invoicing, accounts receivable, inventory records, stock creation, and customer account maintenance.
• Supported finance operations by handling petty cash, payment coordination, bank reconciliation, monthly financial reports, and liaising with outsourced accountants for accounting and tax documentation.
• Coordinated purchasing, supplier relationships, inventory control, stock replenishment, and stock take activities to maintain accurate inventory records.
• Managed customer inquiries and processed orders for retail, corporate, schools, government agencies, and private clubs through WhatsApp, phone, email, and walk-in services.
• Administered the company's website back-end by maintaining product listings, pricing, descriptions, and online content, while also managing the company's Facebook and Instagram business pages to support product updates and online presence.
• Worked closely with the business owner to support daily operations, resolve operational issues, and coordinate communication between customers, suppliers, and internal staff.

Branch Supervisor at Place2Stay Hotel (2015 – 2017-03)

• Managed daily hotel operations, including front office, room reservations, online bookings, and guest services.
• Handled customer inquiries, phone calls, booking confirmations, and check-in/check-out processes.
• Supervised and coordinated a team of 3–10 staff, including scheduling and daily task management.
• Monitored housekeeping progress and conducted room inspections to ensure cleanliness and service quality.
• Prepared daily cash reports, handled payment transactions, and maintained operational records.
• Assisted housekeeping team when needed to ensure smooth daily operations.

Diploma in Hotel Management – SEGi College Sarawak (2013 – 2015)

Sijil Pelajaran Malaysia (SPM)