Raf

Assistant Housekeeping Manager with 8+ years of progressive hospitality experience across Marriott International and Genting Malaysia. Experienced in managing housekeeping operations for a 480-room hotel, with expertise in manpower planning, budgeting, forecasting, inventory control, quality assurance, and team development. Previously gained approximately one year of cross-functional exposure to Housekeeping Manager responsibilities while serving as a Housekeeping Supervisor at First World Hotel.

Proven ability to lead teams in high-occupancy environments, maintain brand standards, and ensure operational continuity during leadership transitions. Proficient in Opera PMS and IDB PMS, with a strong focus on operational efficiency, guest satisfaction, and cost control. Currently based in Selangor and seeking to relocate to Johor Bahru, my hometown, for long-term career development.

Assistant Housekeeping Manager at Moxy Putrajaya (Marriott International) (2025-12 – Present)

• Supported overall housekeeping department operations and continuity during a period of leadership transition.
• Maintained cleanliness performance at the Marriott brand target while supporting approximately 90% average monthly occupancy during the leadership transition.
• Managed departmental budgeting and forecasting to support operational planning and cost control.
• Prepared staff rosters for a 480-room hotel, balancing manpower allocation with service quality and labor efficiency.
• Conducted daily room inspections and team briefings to maintain quality standards and operational consistency.
• Oversaw procurement and inventory of guest supplies, cleaning chemicals, linens, and operating equipment.

Housekeeping Supervisor at Royale Chulan Seremban (2023-09 – 2025-12)

• Supervised daily housekeeping operations for a 345-room hotel while leading a team of more than 20 associates.
• Coordinated with Front Office and Engineering to improve room readiness.
• Conducted routine quality inspections with strong audit results.
• Reduced linen and amenity wastage through improved inventory monitoring.
• Assisted with staff scheduling, onboarding, and training.

Housekeeping Supervisor at First World Hotel, Genting Malaysia (2018-03 – 2020-06)

• Supervised housekeeping operations across a 7,351-room property.
• Gained approximately one year of cross-exposure at Assistant Housekeeping Manager level.
• Trained housekeeping associates on cleaning, safety, and guest service.
• Helped reduce guest complaints by 15% through stronger quality control.

Transport Supervisor at Genting Malaysia Berhad (2013-06 – 2016-09)

• Supervised guest transportation operations.
• Planned manpower deployment.
• Prepared operational reports.

Customer Relations Officer at La Grandeur Golf & Resort (2013-01 – 2013-06)

• Managed guest registration, reservations, and account balancing.
• Delivered responsive guest service.

Diploma in Tourism Management – Ibrahim Sultan Polytechnic (2010 – 2012)