Joy Lim

I love working with a team effort. I have been an Administrator at Timur Canggih for four years, I also work as a Customer Service Executive at Aura Southeast Asia for two years so I can explore more of my ability and step up my communication skills. I have skills in Graphic Design as I am currently studying it for about 2 years now. I am now ready to take my skills to the next level.

Customer Service Representative / Content Creator

Dec. 2022–May 2022

C&K Furnitures Sdn Bhd.

• Responded to customers concerns in a timely manner (Shopee, TikTok, Lazada).
• Managed seller campaigns and Sitegiant stocks.
• Create video content for TikTok page.

Service Crew

Feb. 2022–Sep.2022

The Porki Society Restaurant.

• Replenished condiments, beverages, and supplies.
• Maintaining cleanliness and organizing of service areas.
• Manage transactions with customers using the cash register.
• Serving food and beverages while maintaining high-quality formal table service.

Customer Service Executive

Oct. 2019–Sep. 2021

Aura Southeast Asia Sdn. Bhd.

• Managed a database, stock inventory, and sales report
• Assisting the COO, Manager, and Co-Workers in computer and paperwork
• Supervised co-workers by keeping track of their schedule and increase their productivity by 30%

in 5 months

• Responded to customers concerns with care and kindness

Retail Salesworker

Jul. 2019–Sep. 2019

OMG – Berjaya Times Square KL.

• Served customers their package on time
• Maintained a safe working environment by cleaning the workplace
• Managed the stock inventory and sales productivity
• Welcome customers with care and kindness

Office Administration

Dec. 2015–Jun. 2019

Timur Canggih Sdn. Bhd.

• Supported my co-workers by preparing cards and key-in into the database
• Served customers their package on time
• Maintained a safe working environment by cleaning the workplace

Front Desk Receptionist

Dec. 2015–Jun. 2019

Festival Boutique Hotel.

• Managed check-in and check-out customers
• Responded to customers with care and kindness
• Managed the sales productivity

PathwayConnect Certificate

Sep. 2020–Jul. 2021

BYU Pathway Worldwide

• Life Skills and English
• Algebra and Personal Finance
• Introduction to Social Media Marketing

Social Media Marketing Certificate

Sep. 2021–Dec. 2021

Ensign College Online

• Digital Marketing Strategy
• Social Media Marketing

Graphic Design Certificate

Apr. 2022–Present

BYU-Idaho Online

• Adobe Illustrator, InDesign Template
• Typography, Symbol, Color Palettes