Meredith Phoon

Detail-oriented administrative and customer service professional with experience in logistics, operations and client support. Skilled in administrative coordination, customer communication, data management and multitasking in fast-paced environments. Adaptable and responsible, with the ability to work independently or collaboratively to support efficient business operations and deliver excellent customer service.

Theater Performer at Yong Tai Berhad Impression Sdn.Bhd. (Dec 2017 – Aug 2018)

• Performed under established Chinese film directors Zhang Yimou and Wang Chao Ge.

• Collaborated with diverse professionals in Malaysia's first revolving theatre, Encore Melaka.

• Performed in theatrical productions including musicals and dramas.

• Participated in intensive rehearsal schedules to refine performance quality and ensured production readiness.

• Engaged in improvisational exercises during rehearsals to develop character interpretation and creative performance ideas.

• Utilized Adobe Photoshop and Canva to develop digital visuals and media assets.

• Developed graphics for brochures, leaflets, posters and logos based on client proposals, supporting business engagement and visibility.

• Designed branding and promotional materials for events tailored to client marketing campaigns.

• Managed time effectively to meet deadlines and client requirements.

• Incorporated client feedback to refine and improve design outputs.

• Created and maintained databases to track sales performance, shipment records and issue resolution.

• Developed and implemented digital marketing campaigns across email marketing, social media and SEO platforms to support customer engagement and brand visibility.

• Monitored and analyzed sales data, website traffic and consumer behavior to identify seasonal trends and operational improvements.

• Streamlined administrative processes including calendar management, meeting coordination and client communications.

• Prioritized tasks in high-pressure environments to ensure timely completion of critical projects and minimize operational disruptions.

• Maintained close coordination with the Quality Assurance team and Team Leaders to support ongoing case resolutions.

• Managed high-volume inbound and outbound calls and emails, handling customer inquiries, complaints and feedback.

• Assisted passengers with account troubleshooting, booking updates, flight changes, baggage claims, payment transactions and general service guidance.

• Utilized CRM software to accurately document customer interactions and prepared case summaries for timely escalation to the Investigation Team.

• Supported omni-channel customer service operations including order processing, technical support and receivables management.

Diploma in Business Administration at Newbridge College Malacca (Mar 2021)