Najla Saiful97

Seeking challenging role in a professional environment, utilizing my experience, strong work ethic, and willingness to take on new responsibilities to contribute to the success of the company.

CUSTOMER SERVICE AGENT - PRUDENTIAL MALAYSIA

(2021-09)

• Handle customers complaints, provide appropriate solution and alternative within the time limits.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

CUSTOMER SERVICE AGENT - RHB BANK BERHAD

(2020-07 - 2020-12)

• Assist customers in understanding their bill, processing transaction and making payments
• Maintaining customer profiles ensuring proper documentation is provided and obtain.
• Regularly interacted with customers to obtain feedback on product quality and service level.

FRONT OFFICE - INSTITUT JANTUNG NEGARA

(2019-11 - 2020-03)

• Maintaining the confidentiality of patient and doctor's information.
• Handle to schedule appointments for patient and assisting patient in filling medical forms.
• Welcome patients and visitors in person or on the telephone, and answering or referring enquiries.

DIPLOMA - ZAKAT & WAKAF MANAGEMENT - Institut Profesional Baitumal, Putrajaya (2015 - 2017)