Tran .n le

IT Support professional with hands-on experience in hardware troubleshooting, system setup, and end-user support across multiple industries. Proven ability to diagnose and resolve technical issues independently, with a strong foundation in software development to tackle complex problems efficiently. A dedicated team member, eager to learn and take on any task assigned.

Generative AI Annotator (Llama Model Training) - COVALEM SOLUTIONS (BPO partner for Meta) - Dublin, Ireland

(2025-03 - 2026-01)

• Labeled text, image, and conversation data following project guidelines.
• Reviewed and corrected annotations to ensure high accuracy.
• Maintained quality and productivity targets according to KPIs.
• Collaborated with QA to improve consistency and data quality.

Trust and Safety Analyst - ACCENTURE TECHNOLOGY SOLUTIONS - Kuala Lumpur, Malaysia

(2024-06 - 2025-02)

• Provided informal IT assistance to colleagues, troubleshooting software and connectivity issues in a fast-paced office environment
• Reviewed and moderated content at scale, maintaining accuracy and consistency under KPI targets
• Collaborated cross-functionally to flag and resolve platform issues affecting user experience

Software Engineer and IT Support Specialist - DIGITAL PHOTOGRAPHY INDUSTRY - Phu Quoc, Vietnam

(2023-09 - 2024-05)

• Designed, cabled, and deployed a complete integrated photography system combining hardware devices and custom software end-to-end
• Provided hands-on IT support and maintenance for company devices including tablets, printers, cameras, and laptops
• Diagnosed and resolved hardware/software issues to minimize downtime and keep operations running smoothly
• Developed and maintained company website using Python Flask and jQuery to automate sales processes
• Trained and supported staff on internal systems and tools

Software Engineer - FAIR VALUE APPRAISAL COMPANY - Ho Chi Minh City, Vietnam

(2022-05 - 2023-04)

• Capturing customer ideas, devising solutions, and planning implementation.
• Use Python Flask to build CRUD screen under MVC method, render through Jinja template, Bootstrap CSS, Jquery Ajax, call to API endpoint.
• Use Python Selenium to write an automated test program.
• Supporting company employees with software-related issues.

Advanced Diploma - Computer Science - APTECH COMPUTER EDUCATION (2020 - 2022)

BSocSc - Vietnamese Cultural Studies - Tourism - Ton Duc Thang University (2016 - 2020)