Shaine Sim

Dynamic Customer Service Specialist with a proven track record at TDCX MY SDN BHD, adept at resolving complex issues and enhancing customer satisfaction. Skilled in complaint resolution and effective communication, I build trust with clients while delivering tailored solutions. Committed to excellence in customer relations and problem-solving.

Customer Service Specialist at TDCX MY SDN BHD (2025-01 – 2026-08)

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Service Account Executive at Startek (Aegis BPO Sdn.Bhd) (2022-12 – 2024-12)

US's biggest F&B product platform. Assisting riders, eaters, Restaurants employers and drivers with inquiries, troubleshooting issues, and providing support through phone, chat, or email.

• It is necessary to categorize individual cases, analyze problem categories, and transfer cases.

Bachelor of Arts in Art And Social Science – National Taiwan University (2016-06)