Toh Sing Nih

I am a customer support and operations professional with experience in insurance servicing, KYC verification, payment dispute resolution, and customer relationship management. In my current role, I handle customer inquiries, review vehicle insurance policies and premium pricing, perform compliance checks, and conduct AI response quality reviews. I am detail-oriented, enjoy solving problems, and have consistently achieved my KPI targets.

Handle live chat customer support and issue resolution. Review customer vehicle insurance policy information and premium pricing for platform matching and servicing purposes.Assist customers with policy-related inquiries and premium comparisons.Manage payment disputes and customer escalations.Perform KYC verification and identity review using Sumsub.Conduct AI response QA to ensure quality and compliance standards.Utilize Zendesk, Stripe, Microsoft Office, and WPS Office daily.Consistently achieved monthly KPI targets.

Inti International School