Senior Infrastructure Architect — Managed Services Umobile - CSI Interfusion Sdn Bhd - Kuala Lumpur, Malaysia
(2026-04)
- Lead a team of 3 subject matter experts (SMEs) delivering managed infrastructure, backup, and database support services to a telecommunications client, ensuring SLA compliance and operational continuity across the client's environment.
- Overseeing VM and systems engineering, including operations, troubleshooting, vulnerability assessment, and patch management across VMs in the client's telco environment
- Enterprise backup management and operations using Veeam, maintaining backup/recovery reliability and disaster recovery readiness in line with client SLAs
- Database administration for PostgreSQL and Oracle systems supporting [telco applications/billing/OSS-BSS systems]
- Serve as primary escalation point and technical liaison between the outsourcing team and client stakeholders, ensuring transparent communication and timely incident resolution
- Monitor and report on SLA/KPI performance across VM operations, backups, and database availability, ensuring contractual commitments are consistently met
- Coordinate with client-side teams on change management, security compliance, and audit requirements specific to the telecommunications sector
- Set priorities, allocate workload across the three specialty domains, and manage vendor-side resourcing to meet client demand
Director Operations and Support - 10T TECH SDN. BHD - Kuala Lumpur, Malaysia
(2019-09 - 2026-04)
- Manage and plan global operations and support Lvl 1 and Lvl 2 Support team, handling SMDP+ provisioning, API integration, and service delivery.
- Govern operation and business support processes to meet Operation KPIs and SLAs.
- Lead end-to-end delivery of eSIM POC and production rollouts, ensuring successful implementation and customer readiness. Support pre-sales and post-sales activities by presenting technical requirements and solution architecture to clients.
- Conduct live demonstrations of in-house portal, including inventory monitoring, profile generation, and release workflows.
- Guide customers through eSIM provisioning processes, detailing required fields, formats, and validation requirements and api integration.
- Collaborate closely with sales teams to translate business needs into technical solutions and implementation plans.
Assistant Principal Engineer - U Mobile - Kuala Lumpur, Malaysia
(2016-03 - 2019-09)
- Operations lead for Mobile apps, Selfcare, Online Store.
- Participate in solution design, cloud migration, and optimization.
- Operational support for Prepaid charging system ecosystem.
- Participate in Project Analysis, Execution, and Services Rollout.
- Resolve Prepaid subscriber issues and manage F5 Big-IP administration.
- SME and operation support for F5 devices.
- Vendor management
- PHP, SOAP, XML, WSDL, C# development.
Operations Manager - Frenclub Mobile MSC Sdn Bhd - Selangor
(2011-01 - 2016-02)
- Lead operations for SMS VAS services to Telcos in Asia region.
- Manage Win2k3 & Ubuntu server administration, IIS, Apache, MSSQL & MYSQL administration.
- Agile sprint management of new app development.
- Systems and services optimization,
- Managed various projects including migrations and service rollouts.
- Manages global support team
- De facto Manager for Development team
System Engineer - Maxis - Kuala Lumpur
(2007-11 - 2010-12)
Responsibilities (March 2009-Dec 2010):
- Team member of Product Services Engineering.
- End-to-end systems planning, coordination, and implementation of VAS products.
- Managed various VAS projects, achieving significant revenue growth.
- Team member of the Intelligent Network (Prepaid Hotlink) engineering team.
- Deployment, vendor management, scripting, and project management.
- Successfully prepared and tested monthly scripts for production deployment.
IT Marketing Exec - Holiday Tours & Travel - Kuala Lumpur
(2005-02 - 2007-11)
- In charge of website setup and online presence.
- Managed company website design and content management.
- Design and generate monthly newsletters.
- Conducted MS Office training.
- Assist in IT hardware/software aspects and tour leading when needed.
IT Technician - VF System Sdn Bhd - Kuala Lumpur
(2004-02 - 2005-02)
- Troubleshoot and fix computers, printers, networks.
- Assisted in product sales and supported various companies on IT Hardware/Network and services.
- Conducted recovery operations to restore system functions due to failures.
