Wan Wei Ping

19 years of total experience in the Telecommunication industry with expertise in IT/Computer - Network/System/Database Administration. Proven track record in managerial roles, specializing in operations and support.

Senior Infrastructure Architect — Managed Services Umobile - CSI Interfusion Sdn Bhd - Kuala Lumpur, Malaysia

(2026-04)

• Lead a team of 3 subject matter experts (SMEs) delivering managed infrastructure, backup, and database support services to a telecommunications client, ensuring SLA compliance and operational continuity across the client's environment.
• Overseeing VM and systems engineering, including operations, troubleshooting, vulnerability assessment, and patch management across VMs in the client's telco environment
• Enterprise backup management and operations using Veeam, maintaining backup/recovery reliability and disaster recovery readiness in line with client SLAs
• Database administration for PostgreSQL and Oracle systems supporting [telco applications/billing/OSS-BSS systems]
• Serve as primary escalation point and technical liaison between the outsourcing team and client stakeholders, ensuring transparent communication and timely incident resolution
• Monitor and report on SLA/KPI performance across VM operations, backups, and database availability, ensuring contractual commitments are consistently met
• Coordinate with client-side teams on change management, security compliance, and audit requirements specific to the telecommunications sector
• Set priorities, allocate workload across the three specialty domains, and manage vendor-side resourcing to meet client demand

Director Operations and Support - 10T TECH SDN. BHD - Kuala Lumpur, Malaysia

(2019-09 - 2026-04)

• Manage and plan global operations and support Lvl 1 and Lvl 2 Support team, handling SMDP+ provisioning, API integration, and service delivery.
• Govern operation and business support processes to meet Operation KPIs and SLAs.
• Lead end-to-end delivery of eSIM POC and production rollouts, ensuring successful implementation and customer readiness. Support pre-sales and post-sales activities by presenting technical requirements and solution architecture to clients.
• Conduct live demonstrations of in-house portal, including inventory monitoring, profile generation, and release workflows.
• Guide customers through eSIM provisioning processes, detailing required fields, formats, and validation requirements and api integration.
• Collaborate closely with sales teams to translate business needs into technical solutions and implementation plans.

Assistant Principal Engineer - U Mobile - Kuala Lumpur, Malaysia

(2016-03 - 2019-09)

• Operations lead for Mobile apps, Selfcare, Online Store.
• Participate in solution design, cloud migration, and optimization.
• Operational support for Prepaid charging system ecosystem.
• Participate in Project Analysis, Execution, and Services Rollout.
• Resolve Prepaid subscriber issues and manage F5 Big-IP administration.
• SME and operation support for F5 devices.
• Vendor management
• PHP, SOAP, XML, WSDL, C# development.

Operations Manager - Frenclub Mobile MSC Sdn Bhd - Selangor

(2011-01 - 2016-02)

• Lead operations for SMS VAS services to Telcos in Asia region.
• Manage Win2k3 & Ubuntu server administration, IIS, Apache, MSSQL & MYSQL administration.
• Agile sprint management of new app development.
• Systems and services optimization,
• Managed various projects including migrations and service rollouts.
• Manages global support team
• De facto Manager for Development team

System Engineer - Maxis - Kuala Lumpur

(2007-11 - 2010-12)

Responsibilities (March 2009-Dec 2010):

• Team member of Product Services Engineering.
• End-to-end systems planning, coordination, and implementation of VAS products.
• Managed various VAS projects, achieving significant revenue growth.
• Team member of the Intelligent Network (Prepaid Hotlink) engineering team.
• Deployment, vendor management, scripting, and project management.
• Successfully prepared and tested monthly scripts for production deployment.

IT Marketing Exec - Holiday Tours & Travel - Kuala Lumpur

(2005-02 - 2007-11)

• In charge of website setup and online presence.
• Managed company website design and content management.
• Design and generate monthly newsletters.
• Conducted MS Office training.
• Assist in IT hardware/software aspects and tour leading when needed.

IT Technician - VF System Sdn Bhd - Kuala Lumpur

(2004-02 - 2005-02)

• Troubleshoot and fix computers, printers, networks.
• Assisted in product sales and supported various companies on IT Hardware/Network and services.
• Conducted recovery operations to restore system functions due to failures.

Bachelor of Science - Computing - APIIT/Staffordshire University (2004)

Master of Business Administration - Veritas University College (2024)