QA Tester/QA Engineer at Unwired Logic (2026-04 – Present)
- UAT & Purchasing Application Testing: Conducted User Acceptance Testing (UAT) for Salesforce-based (SFDC) purchasing and procurement applications, validating end-to-end purchasing workflows, vendor transactions, and approval hierarchies.
- Business Process Alignment: Collaborated closely with business users and key stakeholders to define UAT test scenarios, ensuring purchasing platform functionality aligns with operational requirements and procurement policies.
- Defect Management in UAT: Identified, documented, and tracked critical business defects during UAT cycles, working alongside developers and product owners to resolve issues prior to production release
QA Tester at Cognizant (2024-02 – 2026-04)
- Created test plans, test cases, and test scenarios based on business requirements and technical specifications for Salesforce-based insurance applications.
- Conducted functional, regression, and integration testing for SFDC modules used by agents to manage customer records and retrieve product-related information.
- Validated AI-driven recommendation engine generating personalized product suggestions based on customer profiles and transaction history.
- Performed API testing using Postman to ensure accurate data exchange between SFDC modules and Azure Kubernetes Service (AKS) for containerized microservices integration.
- Collaborated with Manulife Japan stakeholders and cross-functional teams to ensure timely delivery and compliance with business requirements.
Senior Analyst (L2) at DXC Technology (2023-08 – 2024-02)
- Managed Microsoft 365 administration (Teams and Outlook) and IT service requests using ServiceNow.
- Applied ITIL best practices for incident and problem management.
- Supported enterprise-level IT operations and ensured SLA compliance.
IT Technical Support (L1) at DXC Technology (2019-11 – 2023-07)
- ServiceNow Administrator: Managed user administration, maintained CMDB tables, conducted monthly release walkthroughs, resolved platform anomalies, and performed UAT testing for yearly upgrades.
- L1 Technical Support / Monitoring: Monitored Warehouse Management System (WMS) and Global E-Commerce platforms, raised tickets in ServiceNow, and managed escalations to L2/L3 teams to minimize downtime.
Executive (Planning and Purchasing) at Shimadzu Manufacturing Asia Sdn. Bhd (2018-09 – 2019-11)
- Managed production planning and material purchasing to meet manufacturing schedules.
- Handled Engineering Change Notes and Material Defect Reports, ensuring timely resolution and compliance with quality standards.
- Utilized MRP systems for material requirements planning and procurement processes.
Process Engineer at Hosiden Electronics (M) Sdn. Bhd (2018-02 – 2018-09)
- Designed and optimized assembly line processes for remote control production.
- Developed jigs and prepared work guidance documents to improve assembly efficiency.
- Oversaw machine and jig maintenance to ensure continuous production flow.
R&D Engineer at ISC Micro Precision Sdn. Bhd (2013-01 – 2014-03)
- Conducted research and development for precision pivots used in HDD manufacturing.
Purchasing Engineer at Panasonic Industrial Devices (M) Sdn. Bhd (2012-05 – 2013-01)
- Managed procurement of machine assembly parts and handled engineering drawings for re-purchase processes.
