Nurain Hashim

Detail-oriented QA Tester with over 6 years of experience in IT and engineering roles, including 2 and half years in software quality assurance for insurance domain and e-commerce applications. Skilled in functional, regression, and integration testing, API testing, and defect management. Strong background in IT service management (ITIL) and technical support, complemented by advanced academic qualifications in Mechanical and Aerospace Engineering and N2 in JLPT.

Adept at collaborating in hybrid environments and ensuring high-quality deliverables.

QA Tester/QA Engineer at Unwired Logic (2026-04 – Present)

• UAT & Purchasing Application Testing: Conducted User Acceptance Testing (UAT) for Salesforce-based (SFDC) purchasing and procurement applications, validating end-to-end purchasing workflows, vendor transactions, and approval hierarchies.
• Business Process Alignment: Collaborated closely with business users and key stakeholders to define UAT test scenarios, ensuring purchasing platform functionality aligns with operational requirements and procurement policies.
• Defect Management in UAT: Identified, documented, and tracked critical business defects during UAT cycles, working alongside developers and product owners to resolve issues prior to production release

QA Tester at Cognizant (2024-02 – 2026-04)

• Created test plans, test cases, and test scenarios based on business requirements and technical specifications for Salesforce-based insurance applications.
• Conducted functional, regression, and integration testing for SFDC modules used by agents to manage customer records and retrieve product-related information.
• Validated AI-driven recommendation engine generating personalized product suggestions based on customer profiles and transaction history.
• Performed API testing using Postman to ensure accurate data exchange between SFDC modules and Azure Kubernetes Service (AKS) for containerized microservices integration.
• Collaborated with Manulife Japan stakeholders and cross-functional teams to ensure timely delivery and compliance with business requirements.

Senior Analyst (L2) at DXC Technology (2023-08 – 2024-02)

• Managed Microsoft 365 administration (Teams and Outlook) and IT service requests using ServiceNow.
• Applied ITIL best practices for incident and problem management.
• Supported enterprise-level IT operations and ensured SLA compliance.

IT Technical Support (L1) at DXC Technology (2019-11 – 2023-07)

• ServiceNow Administrator: Managed user administration, maintained CMDB tables, conducted monthly release walkthroughs, resolved platform anomalies, and performed UAT testing for yearly upgrades.
• L1 Technical Support / Monitoring: Monitored Warehouse Management System (WMS) and Global E-Commerce platforms, raised tickets in ServiceNow, and managed escalations to L2/L3 teams to minimize downtime.

Executive (Planning and Purchasing) at Shimadzu Manufacturing Asia Sdn. Bhd (2018-09 – 2019-11)

• Managed production planning and material purchasing to meet manufacturing schedules.
• Handled Engineering Change Notes and Material Defect Reports, ensuring timely resolution and compliance with quality standards.
• Utilized MRP systems for material requirements planning and procurement processes.

Process Engineer at Hosiden Electronics (M) Sdn. Bhd (2018-02 – 2018-09)

• Designed and optimized assembly line processes for remote control production.
• Developed jigs and prepared work guidance documents to improve assembly efficiency.
• Oversaw machine and jig maintenance to ensure continuous production flow.

R&D Engineer at ISC Micro Precision Sdn. Bhd (2013-01 – 2014-03)

• Conducted research and development for precision pivots used in HDD manufacturing.

Purchasing Engineer at Panasonic Industrial Devices (M) Sdn. Bhd (2012-05 – 2013-01)

• Managed procurement of machine assembly parts and handled engineering drawings for re-purchase processes.

Doctor of Philosophy (Ph.D.) in Aerospace Engineering – Universiti Putra Malaysia (2015 – 2019)

Master of Innovation and Engineering Design in Innovation and Engineering Design – Universiti Putra Malaysia (2013 – 2015)

Bachelor of Engineering in Mechanical Engineering – Kyushu University (2007 – 2012)