Zai

To work in challenging environment that would enhance skills, knowledge and performance in order to build personal and work improvement

IT ASSISTANT at KUJAYA MANAGEMENT SDN BHD (2023-12 – 2024-12)

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Follow up with staff to ensure their systems are functional.

HEAD OF TECHNICIAN at AJ GEEKS SDN BHD (2023-01 – 2023-11)

• Diagnose and resolve hardware and software issues for customer desktops and laptops.
• Lead, mentor and monitor a team of IT technicians and support staff.
• Providing on-site support to users with high customer satisfaction.
• Record documentation for IT technician procedures according to business needs.
• Microsoft Outlook configuration, troubleshooting and backing up of files for users.
• Installation of Basic Software, Microsoft Office and activations.
• Knowledgeable in Windows XP, Windows 7, Windows 10, Windows 11.

SERVICE TECHNICIAN at AJ GEEKS SDN BHD (2021-05 – 2023-01)

• Respond to service requests and resolve customer issues on-site or remotely.
• Diagnose and troubleshoot technical issues, providing timely repairs and solutions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Maintain accurate records of work performed, parts used, and service logs.
• Follow up with customer to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Educate customers on equipment use, maintenance, and preventative care.

COPIER TECHNICIAN at REGION OFFICE SYSTEM (2020-03 – 2020-10)

• Diagnose issues with copiers, printers, and scanner.
• Install, configure, and test new photocopiers and multifunction devices at customer locations.
• Perform routine maintenance such as cleaning, part replacement, and firmware updates.
• Ensure customer satisfaction through professional service and communication.

IT TECHNICIAN at AL QANAAH RESOURCES SDN BHD (2019-03 – 2020-01)

• Repairing hardware and software.
• Troubleshooting and repairing CPU, motherboard, printer, monitor, hard-disk etc.
• Troubleshoot PC and the processing.
• Service PC on weekly & monthly.
• Checking the operation system logs, work process status and process logs.
• Tracking an error and solve it by updating or replace hardware or software.
• Checking operating system activity on CPU utilization etc.
• Setup for printer networking via cable, online or wireless.

Sijil Pelajaran Malaysia in Business – Sekolah Menengah Kebangsaan Taman Kota Masai (2018-03)