Abdul Aziz Hayatu

I am a hard-working, Royal, trustworthy and knowledgeable team player with the skills and qualifications to match the job description. I have worked on small and large teams, completed challenging time at sensitive projects, and consistently delivered excellent customer service to help my employers thrive. outside work, I play team sports, demonstrating my ability to collaborate closely with others, and I am committed to self-improvement meaning I will always give you a great return on my salary. and I look forward to sharing further details in this profile."

summary

Resolving customer inquiries and issues efficiently and effectively

Providing real-time support to customers through chat

• Communicated with customers through chat support channels to address inquiries, resolve issues, and provide product information.
• Utilized active listening and problem-solving skills to understand and effectively respond to customer needs and concerns.
• Maintained a high level of professionalism and customer service in all interactions, resulting in positive customer feedback and satisfaction.

Communication: Articulate complex ideas concisely in written and verbal communication to facilitate understanding among diverse audiences. Craft professional emails, reports, and documentation to convey information effectively and maintain positive relationships.

Customer Service: Engage with clients and customers to comprehend their needs and expectations, providing prompt and effective solutions to ensure a positive customer experience. Cultivate strong client relationships through effective communication and personalized assistance.

Project Management: Lead cross-functional teams through the entire project lifecycle, from initiation to completion, ensuring adherence to timelines and budget constraints. Develop comprehensive project plans, allocate resources effectively, and mitigate risks to achieve project objectives.

Project Management: Lead cross-functional teams through the entire project lifecycle, from initiation to completion, ensuring adherence to timelines and budget constraints. Develop comprehensive project plans, allocate resources effectively, and mitigate risks to achieve project objectives.

Education

Computer Science specialist

University of umaru Ali shinkafi polytechnic

MAY 2020

Relevant extracurricular activities

Active member of the Computer Science Club.

Participated in Hackathon 2023

Academic achievements

Graduated with Cum Laude.

Skills

Python, Java, C++

Machine Learning

Data Visualization & Reporting

Agile & Scrum

Problem-solving

Strong communication skills

Creativity

Certifications

Certified Data Scientist, Data Science Council of Nigeria, 2020

umaru Ali Certified Associate, Java SE 8 Programmer, umaru Ali shinkafi University, 2024