Abdulrahman Musa

Customer Support Specialist with 2 years of experience supporting customers for leading Nigerian fintech platforms. Skilled in resolving account issues, handling phone, chat, and email inquiries, onboarding new users, and delivering excellent customer experiences in fast-paced environments. Proven ability to communicate clearly under pressure, resolve customer concerns efficiently, and maintain high customer satisfaction.

Self-motivated, tech-savvy, fully equipped for remote work, and experienced working independently while managing multiple customer interactions professionally.

Field Customer Support & Acquisition Agent at Moniepoint & OPay (2024-01 – Present)

• Delivered frontline customer support on behalf of Moniepoint and OPay, resolving account issues including password resets, failed transactions, and onboarding problems.
• Made outbound follow-up calls to customers to confirm resolution status and re-engage users who had abandoned onboarding.
• Acquired new customers across Nasarawa, Kano, educating users on digital wallet setup and mobile payment features.
• Managed customer records and interaction logs, ensuring accurate documentation of queries and resolutions.
• Handled an average of 20 customer interactions daily across phone, chat, and email channels, consistently maintaining composure and professionalism with frustrated or confused users.
• Escalated complex technical issues to appropriate internal teams while keeping customers informed throughout the resolution process.
• Built trust with first-time fintech users, many of whom had no prior experience with digital financial services.

B.Tech in Automobile Engineering – Bayero University Kano